Lead Network Technology Support

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

A career with us a global leader in communications and technology comes with big rewards. As part of our team youll lead transformation surrounded by trailblazing industry leaders like you. Youll be empowered to go above and beyond making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups.

Overall Purpose: Ensure the reliability and continuous operation of AT&Ts Optical IP Core Mobility and advanced communication technologies through 24x7 technical support fault and lifecycle management and comprehensive understanding of end-to-end services.

Key Roles and Responsibilities: Typical tasks may include but are not limited to the following:

• Troubleshooting and Issue Resolution: Diagnose network problems provide technical support manage incidents coordinate root cause analysis restore service and solve Tier 2 issues.

• Network Monitoring and Maintenance: Monitor network performance perform routine maintenance optimize operations and proactively maintain system configurations using alarm and KPI monitoring.

• Configuration and Deployment: Configure network devices deploy network solutions manage configurations and implement vendor/IT fixes or design changes.

• Collaboration and Coordination: Work with teams coordinate with vendors support projects collaborate with business partners in DevOps and interact with customers.

• Documentation and Reporting: Maintain documentation create technical and process documentation review and interpret technical and vendor specifications and generate reports.

Required Experience:

• Experience and knowledge of AT&T Network and IT provisioning.

• Experience with both written and verbal communication to supported customers

Supervisor: No

Education/Experience: Bachelors degree (BS/BA) desired. 5 years of related experience. Certification is required in some areas.

Our Lead Network Technology Support earn between $116700 - $175100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Ready to close the deal on a career with AT&T

Apply today!

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.