Lead Marketing & Enablement Consultant- Merchant Services

Location:

726 Exchange Street Buffalo New York

About Commercial Bank

The Commercial Bank now inclusive of Payments is the heart of KeyBanks business segment and is targeted for rapid growth. Comprised of commercial client relationship teams commercial risk onboarding and servicing Institutional Bank payments business development and payments products and solutions the Commercial Bank serves a wide breadth of industry verticals and client segments. Our solutions support commercial and business entities of all sizesfrom a mom-and-pop restaurant to a publicly traded corporation.

JOB SUMMARY

As a key member of the Commercial Product Marketing and Enablement Team the Lead Marketing & Sales Enablement Consultant plays an essential role in how KeyBank brings its Merchant Services solutions to marketand how our field and sales teams are equipped to deliver them effectively.

This role partners closely with Product Business Development (BD) Relationship Management and Corporate Center Marketing to execute Merchant go-to-market strategies develop differentiated product positioning and build a scalable enablement ecosystem that empowers bankers advisors and sales teams to identify opportunities articulate value and deepen client relationships.

The ideal candidate thrives in a fast-paced environment is detail-oriented and demonstrates exceptional ownership accountability and communication.

KEY RESPONSIBILITIES

Go-to-Market Strategy & Execution

• Drive execution of internal readiness and sales activation strategies for new and enhanced Merchant Services products.
• Translate product strategies into customer centric value propositions marketing and sales enablement plans and launch materials.
• Partner with Product and BD teams to identify the right audiences deployment channels and success metrics for GTM campaigns / webinars / events.

Product Positioning Messaging & Content Development

• Develop client-centric narratives and competitive messaging that differentiate KeyBanks Merchant solutions and reflect market trends and evolving client needs.
• Build consistent messaging frameworks and ensure alignment across Product BD Sales and Marketing.
• Maintain deep knowledge of Merchant product capabilities roadmaps and client use cases to support effective content development.

Sales Enablement & Field Readiness

• Create marketing materials that help front-line teams understand the why what and how behind solutions enabling them to confidently engage prospects and clients.
• Build and maintain scalable sales enablement tools including:
  • Pitch decks
  • Product one-pagers and sell sheets
  • Talk tracks and objection-handling guides
  • Competitive battle cards
  • Quick reference guides
  • Demo scripts and storyboard flows
  • Meeting-in-a-Box and campaign activation toolkits
• Structure and deliver virtual and in-person training sessions product demos and sales coaching modules in partnership with product experts.
• Manage a centralized content repository to ensure field teams always have access to current and accurate materials.
• Gather feedback from the field to optimize enablement content improve training effectiveness and inform product positioning.

Sales Play Development

• Build solution-focused sales plays that integrate products market insights and client needs into actionable guidance.
• Provide step-by-step playbooks outlining target segments discovery questions value proof points partner roles and follow-up actions.
• Enable adoption through training communications and field support.

Planning & Accountability

• Manage marketing and enablement projects end-to-end including scoping planning design execution approvals delivery and ongoing maintenance.
• Maintain clear documentation track progress and proactively communicate status updates to stakeholders.
• Own commitments and deliver results with minimal escalation.
• Maintain a detailed content and campaign calendar with appropriate timelines and deadlines.

Marketing Collaboration

• Partner with Corporate Center Marketing to support integrated campaigns across paid earned social and owned channels that drive brand awareness engagement and product adoption.
• Ensure product-specific content aligns with enterprise brand guidelines and messaging platforms.

Market Insights & Reporting

• Evaluate sales enablement materials and training programs for effectiveness and adoption; refine based on data and field insights.
• Provide reporting on campaign performance sales engagement content utilization and product adoption.

Education

• Bachelors degree in Marketing Business Finance or related field.

Work Experience

• 5 years of experience in product marketing or sales enablement within financial services industry or fintech B2B experience.
• Experience in merchant service marketing preferred
• Strong understanding of B2B financial solutions especially in Commercial Banking.
• Experience building sales enablement frameworks training content and product positioning assets strongly preferred.

People Leadership & Team Development

• May directly manage and develop a Marketing Consultant providing coaching prioritization guidance and day-to-day direction.
• Establish clear goals performance expectations and development plans aligned to team and organizational priorities.
• Foster a culture of ownership accountability and continuous improvement.

Skills & Competencies

• Marketing Strategy Development: leverage well-crafted marketing briefs to guide cross-functional teams ensuring campaign objectives audience insights messaging and deliverables are clearly defined and executed with precision.
• Sales Enablement Expertise: Skilled at developing sales tools training content and structured plays that help teams sell more effectively.
• Exceptional Organization: Able to manage multiple workstreams with strong prioritization accuracy and attention to detail.
• Strategic Planning: Proficient in shepherding marketing and enablement projects from ideation to completion tracking performance and adapting based on results. Create detailed project plans with timelines milestones and dependencies while prioritizing high-impact work.
• Strong Communication & Storytelling: Able to translate complex financial solutions into clear compelling client-centric narratives.
• High Accountability & Ownership: Takes responsibility for commitments communicates proactively and delivers flawless execution.
• Content & Platform Proficiency: Experience with Salesforce learning management systems or enablement platforms; comfortable developing content for digital and in-person use.
• Cross-Functional Collaboration: Works effectively across product risk marketing sales L&D and operations using strong interpersonal skills and a solutions-oriented mindset.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80000.00 - $150000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/10/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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