Lead Host, SET (Full-time)
Job Location:
Newport Beach, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Live Your Passion. Add Your Magic.
At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant please log into Workday and apply for your application to be considered.
Lead Host/Hostess
SUMMARY
The Lead Host/Hostess is responsible for the positive experience of guests while waiting for their table while maintaining the quality standards. This position is responsible for the supervision of other host/hostess and ensuring that guest reservations are made properly with excellent customer service.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include but are not limited to:
- Control the flow ofrestaurant activity in the room by seating guestsin proper station rotation while maintaining guest reservation lists and following and enforcing all restaurant standards.
- Greet guests in a professional and warm manner.
- Inform guests of daily resort activities and be able to sell the resort.
- Meet all phone etiquette standards.
- Assign opening and/or closing duties as well as side duties.
- Supervise host side work and ensure complete list of set up of all stations.
- Ensure correct number of menus are ready and available for each station prior to start of the shift.
- Oversee reservations in OpenTable take incoming phone calls note reservations and special requests by guests.
- Lead by example; support the department operation and provide direct service to guests as needed.
- Maintain and strictly abide by federal and state sanitation/health regulations and company policies at all times.
- Collaborate with the Food & Beverage management team to drive outstanding results and create an exceptional working environment
QUALIFICATIONS
- High school or equivalent education
- Minimum of two (2) years host/hostess experience
- Advanced skills in Word Excel PowerPoint Micros OpenTable and Outlook; daily use of nearly all programs will occur
PREFERRED
- Luxury hotel experience strongly preferred
- Bachelors Degree
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to bend stoop squat and stretch to fulfill tasks. Requires manual dexterity grasping writing standing sitting walking repetitive motions bending and and hearing occur continuously in the process of communicating with guests supervisors and subordinates. Must be able to lift up to 25 lbs. on a regular and continuing be able to lift trays of food or food items weighing up to 40 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
The pay scale for Lead Host SET (Full-time) is $20.00 per hour.
The pay scale is the base salary or hourly wage range exclusive of incentive pay such as commissions piece rates gratuities and the like that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
About Company
Montage Hotels & Resorts consists of a collection of international luxury hotels, resorts and residences with world-class, bespoke service.
