Lead Help Desk Analyst

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse high performing workforce that fosters a healthy safe and productive environment for our patients and colleagues alike.

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals specialty centers and physician practices that is advancing the fight against disease pushing the boundaries of medical science and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH) Fox Chase Cancer Center TUH-Jeanes Campus TUH-Episcopal Campus TUH-Northeastern Campus Temple Physicians Inc. and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission Temple Health is continuously recruiting top talent to join its diverse 10000 strong workforce that fosters a healthy safe and productive environment for its patients visitors students and colleagues alike. At Temple Health your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Leads team members providing guidance and collaborating with the business and staff. Provides technical support and troubleshooting assistance to end-users. Identify diagnose categorize and troubleshoot Tier 1 problems and advises on appropriate action. If necessary redirects problems or request to appropriate personnel for resolution. Informs management of recurring problems. Documents resolves and follows up on end user incidents and request utilizing Help Desk tracking tools and collaborating with other team members and departments. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities including documentation on incident resolution customer support responsiveness and the logging of service request. Coordinates activities with help desk staff and assists with scheduling to ensure the help desk is operational during scheduled hours.

This position is on-site Monday-Friday at Temple Heath Old Dental School- 3223 N Broad St Philadelphia PA 19140.

Education
Bachelors Degree in Computer Science or related field Required or
Combination of relevant education and experience may be considered in lieu of degree Required

Experience
2 years Lead experience Required
5 years experience and knowledge of Help Desk operations with a PC orientation PC
support activities and customer support role with extensive application knowledge Required
5 years experience with Windows operating systems common PC applications including
but not limited to MS Office Suite Required