Lead Guidewire Production Support – PolicyCenter

Position: Lead Guidewire Production Support PolicyCenter

Remote

Job Description:

We are seeking a Lead Guidewire Production Support PolicyCenter professional with strong Personal Lines SQL and Guidewire PolicyCenter Production Support experience. The ideal candidate will lead and provide hands-on L2/L3 production support perform root cause analysis (RCA) troubleshoot complex production issues and ensure application stability and operational excellence in a Guidewire Cloud environment. Strong experience supporting PolicyCenter applications coordinating cross-functional teams and driving timely issue resolution is required.

Key Responsibilities:

710 years of IT experience with strong expertise in Guidewire Production Support and Application Support

Hands-on experience supporting Guidewire PolicyCenter with strong knowledge of Gosu PCF RuleSets Validations and configuration troubleshooting

Strong experience providing and leading L2/L3 Production Support for PolicyCenter applications

Strong Personal Lines insurance experience is required

Strong SQL expertise for data analysis troubleshooting debugging root cause analysis (RCA) and production issue resolution

Experience monitoring application health logs integrations batch jobs and system performance in production environments

Ability to lead offshore/onshore support teams coordinate incident triage calls and drive issue resolution across L1 L2 and L3 support teams

Experience supporting production releases deployments post-production validations and change management activities

Collaborate with Development QA Infrastructure and Business teams to ensure timely issue resolution and continuous improvement

Experience working in Agile/Scrum environments with excellent analytical leadership troubleshooting and communication skills

Guidewire Cloud experience and/or Guidewire Cloud Certification is highly preferred

Regards

Manoj Goud

Derex Technologies INC

Contact : Ext 206

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time