Lead, Functional Capabilities & Learning (Operations, Procurement and GBS)

Job Description

Lead the Global strategy design and execution of functional capability-building and learning programs for Operations Procurement and GBS. Translate business priorities into scalable capability solutions that drive performance enable behavior change and strengthen organizational effectiveness globally. Ensure learning interventions strengthen critical skills improve performance and support business priorities through scalable measurable and modern learning solutions.

Key Responsibilities

Capability Strategy & Governance

Co-own and evolve the global capability roadmap aligned to business strategy for Operations Procurement and GBS.

Define functional capability frameworks for Operations Procurement and GBS (skills/competency models proficiency levels role-based learning paths).

Co-facilitate Capabilities Council supporting the Head of Global Capabilities and Learning for Operations Procurement and GBS.

Partner with functional leadership to identify current/future skill needs aligned to strategy innovation roadmap and operating model changes.

Establish governance for learning prioritization intake and portfolio management.

Build an integrated ecosystem across people process data and technology

Identify synergies standardization and continuous improvement opportunities

Learning Needs Analysis & Program Design

Conduct needs assessments using data (performance gaps capability diagnostics stakeholder input business KPIs).

Design blended learning solutions (digital virtual in-person on-the-job) tailored to functional audiences.

Create structured curricula for key populations (e.g. brand/portfolio teams insights digital marketing product development regulatory/quality interfaces as applicable).

Program Delivery & Enablement

Manage end-to-end delivery of learning programs including scheduling communications facilitation plans and learner support.

Build communities of practice and enable knowledge-sharing playbooks toolkits and best-practice repositories.

Coordinate with internal SMEs and external vendors; ensure content quality and functional relevance.

Stakeholder Management

Serve as the learning partner for Operations Procurement and GBS leaders HR/People teams and Global/L&D COEs.

Align with adjacent functions (e.g. Commercial Excellence R&D Marketing Legal Finance Medical/Regulatory Quality Supply) where cross-functional capability building is needed.

Drive adoption through change management and leader engagement.

Measurement & Continuous Improvement

Define success metrics (participation completion proficiency uplift application on-the-job business impact).

Monitor program effectiveness and continuously improve content and delivery using learner feedback and performance data.

Manage learning budget and vendor performance against SLAs and outcomes.

Identify synergies standardization and continuous improvement opportunities

Typical Deliverables

Functional capability/skills framework and role-based learning pathways (Operations Procurement and GBS)

Annual capability plan and prioritized learning roadmap

Core curricula (onboarding role readiness advanced skill academies)

Facilitation guides toolkits and SME enablement packs

Learning dashboards and impact reporting

Required Qualifications

Bachelors degree required (Business Supply Chain Operations Procurement Science/Engineering HR Learning/OD or related); advanced degree a plus.

58 years of experience in learning/capability building talent development or functional excellence (preferably supporting Operations Procurement or GBS Shared Services Center Model).

Demonstrated experience designing and delivering scaled learning programs and managing stakeholders across levels.

Familiarity with modern learning methods (blended learning digital learning platforms cohort-based learning performance support).

Skills & Competencies

Systems thinking with enterprise mindset

Strong business acumen and strategic orientation

Influencing without authority in a matrix environment

Executive stakeholder management

Cross-functional collaboration and integration

Outcome-driven with focus on measurable impact

Comfortable operating in complexity and ambiguity

Change management and behavior transformation

Data-driven decision making

Global and cross-cultural leadership

Program and portfolio management (timelines risks dependencies)

Continuous improvement orientation and Process Improvement Mindset

Instructional design and adult learning principles

Clear communication and facilitation capability

Key Interfaces

Operations Leadership / Manufacturing Procurement GBS Teams / People &Performance teams / Digital & IT

HR Business Partners Global/Regional L&D Talent Management

External training vendors universities/partners platform providers

Success Measures:

Adoption and completion of priority learning pathways

Documented proficiency uplift for critical skills

Improved time-to-productivity for new hires/role transitions

Business impact indicators (e.g. faster launch readiness improved campaign effectiveness improved innovation execution)

If you share the company level (global/regional) seniority band and whether this role has direct reports I can tailor the scope required experience and KPIs more precisely.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.

Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:

• Physical - Medical Prescription Drug Dental Vision Screenings/Assessments

• Social - Paid Time Off Company Holidays Leave of Absence Flexible Work Arrangements Recognition Training

• Emotional Employee Assistance Program Wellbeing Programs Family Support Programs

• Financial 401kLife Accidental Death & Dismemberment Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.