Lead EveningNight Shift Command Center Specialist (Data Processing Administrative Specialist) (UMP)

Are you looking for a rewarding career with an organization that values their staff The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic creative thinking problem solving environment. This position serves as the Lead Night Shift Command Center Specialist or Lead Evening Shift Command Center Specialist of the for the Department of Innovation & Technology (DoIT) serving as a technical specialist directing and coordinating a complex multi-system mainframe environment ensuring seamless integration and optimal operations including performing mainframe operational this role you will coordinate and control overall systems monitoring of mainframe jobs mainframe related processes and midrange operating systems. Additionally you will serve as a designated lead worker assigning and revieing work providing guidance and training to assigned staff and advising immediate supervisor regarding performance of subordinate staff. If you possess these knowledges skills abilities and experience we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health life dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits

• Under direction serves as the Lead Evening/Night Shift Command Center Specialist for the Department of Innovation & Technology (DoIT) serving as a technical specialist directing and coordinating a complex multi-system mainframe environment ensuring seamless integration and optimal operations including performing mainframe operational tasks.
• Monitors the mainframe and server environment to ensure appropriate availability and resource status and takes appropriate actions to diagnose and correct issues including enforcing Data Center key security and key logs.
• Serves as designated lead worker.
• Responds to questions and requests from DoIT and client agencies including assisting callers by contacting on-call techs for issue resolution coordinating resources for ticket resolution and assisting with ticket escalation and ticket routing.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms meetings training sessions seminars and conferences to increase familiarity with and remain current on products vendors techniques and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

• Requires knowledge skill and mental development equivalent to completion of high school.
• Requires four (4) years of previous related experience such as is typically gained at the Data Processing Specialist level.
  OR
• Requires two (2) years of college coursework.
• Requires three (3) years of related experience.

Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification

Three (3) years of professional experience performing online changes and routine system maintenance including stopping/starting units starting/stopping mainframe services Initial Program Loads (IPLs) checklist-driven operational procedures system dumps and other operationally required system commands within a large enterprise environment.
Three (3) years of professional experience monitoring various mainframe systems performance and resource status.
Three (3) years experience responding to mainframe and midrange operational issues including problem resolution issue escalation documentation of actions performed and notification to on-call techs for issues such as server failures mainframe subsystem interruptions connectivity disruptions hardware malfunctions or similar failures.
Three (3) years of professional experience creating updating and coordinating daily log reports and incident tickets to accurately and thoroughly document activities.
Three (3) years of professional experience leading or supervising an information technology operations team including assigning and reviewing operational work providing technical guidance and training coordinating shift activities ensuring procedural compliance and advising supervisors on staff performance.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates subordinates vendors clients and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences including business users subordinates development teams and agency executives.

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment with or without reasonable accommodation to be considered for this position.

Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with State of Illinois.
Requires the ability to pass a position specific agency required background check and requires self-disclosure of criminal history.
Requires the ability to travel in performance of duties.
Requires the ability to work outside of normal hours to meet deadlines.
Requires the ability to work overtime including scheduled unscheduled short notice evening weekends and holidays.
Requires the ability to use agency supplied equipment such as laptop personal computer work cell phone etc.
Requires the ability to attend seminars conferences and training to remain current on methods tools ideologies or other industry related topics relevant to job duties.
Requires the ability to lift and carry objects or equipment weighing up to 30 pounds This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.