Lead, eCommerce & Customer Marketing Kroger

The Lead Kroger eCommerce serves as the general manager of the Kroger digital business owning the strategy performance and execution across all eCommerce verticals. This role is responsible for accelerating profitable growth driving market share and leading cross-functional collaboration to position the company as a best-in-class partner within Krogers digital ecosystem. This leader will oversee strategic planning retail media optimization digital shelf excellence omnichannel innovation and business operations while acting as the central connector between internal teams Kroger stakeholders agency partners and field sales teams. The ideal candidate combines strong commercial acumen retailer expertise analytical rigor and leadership capabilities with a deep understanding of omnichannel commerce and retail media.

Key Responsibilities:

• Business Ownership & Strategy
• Serve as the end-to-end business owner for Kroger and Harris Teeter eCommerce developing and executing growth strategies aligned to company objectives.
• Lead annual planning Joint Business Planning (JBP) and in-year negotiations with Kroger teams including Kroger Precision Marketing (KPM) and Digital Merchandising.
• Drive sustainable eCommerce growth through strategic assortment promotional planning media optimization and omnichannel activation.
• Identify incremental growth opportunities across pickup delivery and emerging digital platforms.

Retail Media & Digital Excellence:

• Establish best-in-class retail media standards across search display and emerging tactics to maximize incremental ROI and sales growth.
• Optimize media investment strategies balancing efficiency and effectiveness across tactics and campaigns.
• Own digital shelf excellence ensuring full compliance with Kroger digital standards and driving continuous improvement in content performance.
• Partner with Digital Shelf eCommerce Category Management and agency teams to identify new capabilities pilots and strategic innovations.

Promotional & Financial Management:

• Lead promotional planning strategy leveraging ROI analysis and performance measurement frameworks to optimize investment decisions.
• Monitor and manage business performance across 1P and 3P models including inventory health service levels substitution rates and operational KPIs.
• Own annual budget planning and investment prioritization to support market share growth and business profitability.

Analyze key performance indicators including:

• eCommerce market share
• Sales growth
• Perfect Screen compliance
• iROAS / ROI
• Promo effectiveness
• CQS and customer metrics

Cross-Functional Leadership:

• Act as the primary liaison between Brand Sales Supply Chain Revenue Management Category Leadership and Kroger stakeholders.
• Ensure alignment between national digital priorities and field execution.
• Lead agency relationships and external partnerships to ensure strong collaboration accountability and optimized investment strategies.
• Standardize communication routines and operating processes to improve organizational alignment and execution consistency.

Innovation & Capability Building:

• Lead Alpha/Beta testing initiatives and pilot programs to evaluate new capabilities and scale successful programs.
• Build and maintain a long-term learning agenda focused on evolving shopper behaviors platform capabilities and emerging digital trends.
• Develop scalable tools reporting and insights that strengthen strategic decision-making and category leadership.
• Champion continuous improvement and operational excellence across the organization.

Talent Leadership:

• Coach mentor and develop team members to build future-ready eCommerce capabilities.
• Foster a culture of accountability collaboration agility and innovation.
• Build organizational capability across omnichannel commerce retail media and digital analytics.

Qualifications:

• Bachelors degree required; MBA preferred.
• 7 years of experience in eCommerce omnichannel sales retail media or digital commerce.
• Strong understanding of Krogers digital ecosystem retail media platforms and omnichannel shopper behavior.
• Demonstrated success leading cross-functional teams and driving business growth.
• Deep analytical and financial acumen with experience managing large budgets and evaluating ROI.
• Excellent communication negotiation and stakeholder management skills.
• Proven ability to influence senior leadership and external partners.
• CPG and grocery industry experience strongly preferred.
• Experience with retail media platforms digital shelf analytics and performance marketing.
• Familiarity with omnichannel fulfillment models including pickup and delivery.
• Experience leading agencies and external strategic partners.

Work Environment & Schedule:

• This position is considered a Normal office environment with moderate travel to customer locations stores manufacturing facilities etc.; offices are open workspaces Additionally this role requires work a salaried exempt schedule to best execute against customer and internal expectations.

Location:

• Cincinnati OH (Field Sales Office)

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare protection and savingfor the future we offer plans tailored to meet you and your familys needs. Coveragefor benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events resources and learning opportunities that inspire aphysical social emotional and financial well-being lifestyle for our employees and their families.

Youll be able to participate in a variety of benefits and wellbeing programs that may vary by role country region union status and other employment status factors for example:

• Physical - Medical Prescription Drug Dental Vision Screenings/Assessments

• Social - Paid Time Off Company Holidays Leave of Absence Flexible Work Arrangements Recognition Training

• Emotional Employee Assistance Program Wellbeing Programs Family Support Programs

• Financial 401kLife Accidental Death & Dismemberment Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.In order to ensure reasonable accommodation for protected individuals applicants that require accommodation in the job application process may contact for assistance.