Lead Developer Genesys Cloud Contact Center

Job Title: Lead Developer - Genesys Cloud Contact Center

Location: Raritan New Jersey/Remote

Mode : Contract (6 Months)

Role Summary
We are seeking an experienced Lead Developer - Genesys Cloud Contact Center to design develop integrate and enhance customer engagement solutions on Genesys Cloud CX. This hands-on engineering role focuses on customer journey orchestration omnichannel engagement API integrations automation AI-enabled capabilities and platform innovation while supporting global contact center implementations and regional compliance requirements.
Key Responsibilities
Design and develop Genesys Cloud CX solutions including Architect Flows Secure Flows Bot Flows Digital Bot Flows Data Actions and Workflows.
Configure and optimize routing strategies queues permissions and customer journeys across voice and digital channels.
Develop integrations using Genesys Cloud APIs and enterprise platforms including Salesforce Microsoft Dynamics 365 ServiceNow identity providers and middleware solutions.
Support AI-enabled capabilities including Bots Conversational AI Agent Copilot Knowledge Optimization and Predictive Routing.
Evaluate emerging Genesys Cloud capabilities AI-powered features Early Access/Beta releases and platform innovations.
Assess AppFoundry partner and custom-built solutions based on functionality cost scalability supportability and business value.
Design solutions that comply with regional regulatory privacy security and compliance requirements.
Support release management platform governance and configuration promotion across environments.
Provide technical leadership mentor engineers and collaborate across global teams and regions.
Required Skills & Experience
7 years of contact center technology experience.
Strong hands-on experience with Genesys Cloud CX.
Expertise in Architect Bot Flows IVR/Self-Service Routing Data Actions Workflow Automation and Omnichannel Engagement.
Experience with Genesys Cloud APIs REST APIs JSON OAuth and event-driven integrations.
Experience integrating Salesforce Microsoft Dynamics 365 ServiceNow CRM platforms and enterprise applications.
Strong understanding of contact center architecture SIP telephony PSTN BYOC Cloud carrier integrations voice technologies and digital engagement.
Experience supporting global contact center environments and regional compliance requirements.
Exposure to Amazon Connect or multi-platform cloud contact center environments is desirable.
Preferred Qualifications
Genesys Cloud CX Certifications.
Experience delivering global Genesys Cloud CX implementations migrations or modernization initiatives.
Experience with AI-enabled customer engagement solutions and AppFoundry ecosystem technologies.
Experience participating in Genesys Cloud Early Access Beta or Preview programs.
Familiarity with Genesys Cloud Analytics and reporting.