Lead Cybersecurity-IAM Operations AIEnabled–SailPoint IdentityIQ-ISC

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

About The Company:

AT&T is a large telecommunications company dedicated to delivering innovative communications solutions. We value collaboration continuous learning and high-quality engineering practices. Join us to make an impact and grow your career with a dynamic team.

About the Job:

This role provides advanced IAM operations support for SailPoint IdentityIQ and Identity Security Cloud (ISC) while serving as a handson contributor to AI enablement across access operations. The position focuses on Tier 3 access operations and the practical application of AI and LLMs to improve operational efficiency analysis and execution under the direction of IAM leadership.

The individual will spend a significant portion of their early tenure building piloting and operationalizing AIassisted tooling and workflows to support access operations. The objective is to reduce manual effort improve consistency and enable IAM operators and partner teams to work more effectively while maintaining strong governance audit alignment and operational rigor.

This role requires handson experience applying large language models (LLMs) to operational workflows including:

• Building retrievalaugmented generation (RAG) assistants over IAM runbooks and SOPs

• Creating LLMassisted triage for SailPoint IIQ / ISC operational failures (e.g. aggregation provisioning and workflow errors)

• Generating operatorready summaries and insights from SailPoint task results logs and audit outputs

Preferred experience includes familiarity with SailPoints native AI capabilities such as AIDriven Identity Security Access Recommendations / peer group analysis and exposure to Harbor Pilot within Identity Security Cloud.

Key Roles and Responsibilities

Identity & Access Operations (Core Responsibility)

• Provide Tier 3 operational support for SailPoint IdentityIQ and ISC.

• Work closely with IAM leadership engineering product security and compliance teams.

• Partner with application onboarding teams to validate entitlement catalogs and metadata.

• Communicate operational findings and AIassisted insights clearly to stakeholders.

• Support peer knowledge sharing and operational consistency without peoplemanagement responsibility

Job Contribution

IAM operations individual contributor recognized for deep SailPoint operational expertise and the ability to apply AI and LLMs to realworld access operations problems. Resolves complex identity issues delivers AIenabled operational improvements and strengthens the efficiency and scalability of IAM operations without direct peopleleadership responsibility.

What you will do

• Execute Tier 3 production support for SailPoint IdentityIQ (IIQ) and Identity Security Cloud (ISC).

• Build and operationalize AIassisted tools and workflows to improve access operations incident response and analysis.

• Reduce manual effort and operational friction through intelligent automation and AIassisted decision support.

• Support stable auditable and scalable IAM operations in a production environment.

• Collaborate closely with IAM leadership while remaining handson in production operations.

What Youll Need

• Strong handson SailPoint operations experience including workflows aggregations identity lifecycle (JML) and troubleshooting.

• Demonstrated ability to apply AI or machinelearning techniques to operational problems (analysis triage automation or decision support).

• Strong analytical and problemsolving skills particularly in complex production environments.

• Experience working in auditsensitive IAM environments (SOX access reviews entitlement governance).

• Clear communication skills and the ability to execute independently with minimal oversight.

SailPoint Vendor AI Experience

• Experience with SailPoint AIDriven Identity Security including SaaSdelivered analytics for IdentityIQ and Identity Security Cloud.

• Handson experience configuring Access Recommendations (thumbsup / thumbsdown decision recommendations) for:

  • Access certifications

  • Access request approvals

• Familiarity with SailPoints peer group analysis model used to recommend access decisions and identify outliers during certifications.

• Understanding of SailPoints use of machine learning and LLMbacked services within supported cloud regions to power access recommendations and identity intelligence.

Applied AI / LLM Experience (Connected to SailPoint)

• Experience using LLMs or AI services to analyze SailPoint operational data such as task results logs workflows audit events or entitlement metadata.

• Experience building AIassisted tooling for:

  • Incident and failure triage

  • Rootcause pattern detection

  • Runbook or SOP assistance

  • Operational summarization or insights

• Familiarity with guardrails that ensure AI is assistive only and does not bypass IAM governance or approval controls.

Platform & Operations

• Azure operational experience (Key Vault Log Analytics containers APIs).

• SQL or data analysis experience for operational insight and troubleshooting.

• Experience building operational tooling scripts or automation.

• Familiarity with SOX attributes elevated access models and entitlement governance.

HighLevel Impact

• Improves efficiency and consistency of SailPoint access operations.

• Reduces operational toil through AIassisted workflows and analysis.

• Enables IAM teams to operate more effectively without increasing headcount.

• Maintains strong governance and audit posture while modernizing IAM operations.

Supervisor: No

Our Lead Cybersecurity earns between $141300-$211900 USD Annual not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage

• 401(k) plan

• Tuition reimbursement program

• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)

• Paid Parental Leave

• Paid Caregiver Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected.

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future for customers businesses and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together weve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work creating the world you always imagined.

#LI-Onsite Full-time office role-

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.