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Lead Consultant | Communication | IVRCCT
Job Location:
Job Location:
Charlotte, NC - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 May 2026 (30+ days ago)
Posted:
Application Deadline:
13 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job title: Lead Consultant Communication IVR/CCT
Work Location with Zip code: Charlotte NC 28209
Work Location with Zip code: Charlotte NC 28209
Must Have Skills
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Nice to have skills
Amazon Connect LEX
Python Lambda Integrations
Amazon Connect LEX
Python Lambda Integrations
Detailed Job Description:
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Design build and support Contact Center solutions with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable secure and high performing contact center solutions.
Experience in managing change across large contact center environments.
Integrate and experiment with LLM based solutions including hands-on experience with Nova2Sonic LLM for speech and conversational use cases.
Apply AIML techniques to enhance IVR conversational AI agent assist and customer analytics
Develop and customize Amazon Connect integrations call flows reporting and omnichannel capabilities.
Design build and support Contact Center solutions with a strong focus on cloud based customer experience platforms.
Collaborate with cross functional teams to deliver scalable secure and high performing contact center solutions.
Experience in managing change across large contact center environments.
Minimum years of experience: 6 years
Education: Bachelors or Master of Engineering
Education: Bachelors or Master of Engineering
The top 3 responsibilities would expect the Subcon to shoulder and execute:
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM
Understand client requirements
FE model building of aircraft structure
Prepare Margin summaries SCN SRM
