Lead Case Specialist

Expected Hourly Pay Rate:

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community well-being. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical non-profit. We are 900 people strong and growing!

General Summary:
Under general supervision Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. The Lead Case Specialist performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation.

Please review the full job flyer here: Case Specialist Lead

Job Description

Essential Duties and Responsibilities

Within the team structure the Case Specialist Lead provides case management services to families enrolled in qualified childcare programs which include the following responsibilities:

Case Management (60%)

• Receive and process documentation submitted by families and childcare providers in a timely manner and according to program regulations and guidelines.
• Conduct face-to-face meetings both scheduled and by walk-in with families and childcare providers in order to receive and process documentation and/or discuss changes in the familys case.
• Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
• Certify and re-certify families within specified timeframes including families with specific circumstances such as CPS.

Workflow Delegation and Monitoring Support (40%)

Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow:

• Review cases for distribution to ensure allocated cases are appropriately distributed.
• Delegate pre-defined tasks to program support staff with clear instructions and expectations regarding procedures and policies of program operations.
• Review delegated work checking on target dates and progress of tasks and authorize requested actions to parents and providers (e.g. Notices of Action).

Job Specifications

Minimum Required

• Education and Experience:
  • High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development Social Work Psychology Family Studies or related field)
• Technical Requirements:
  • Demonstrated proficiency and experience with Windows based programs and data entry

• Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving walking bicycling carpooling etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance current California Drivers License and receiving DMV clearance.
• Work Schedule: Hybrid. Ability to work a regular full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.
• Work environment: Office work environment; ambient temperature moderate noise levels indoor.
• Background & Health Clearance Requirements:
  • Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting.
  • Background check required. As a grant-funded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

Preferred

All minimum requirements above met plus:

• Education: Associate degree in the field of Psychology Sociology Child Development Social Work Family Studies or related field (as approved)
• Experience: Experience working with families and children in protective services cases
• Bilingual preferred. Ability to converse read write and/or translate in English and Armenian / Spanish

At CCRC passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical Dental Vision and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time Holidays and Paid Winter Break
• Opportunities for learning and professional development including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative at ext. 6599 or email them at