Lead Case Manager

Position Introduction:

Are you an experienced case management professional who is passionate about improving lives through compassionate care collaborative leadership and high-quality service delivery If youre looking for an opportunity to expand your impact beyond an individual caseload while continuing to make a meaningful difference in the lives of those you serve we invite you to join our team as a Lead Case Manager. This position offers the unique opportunity to blend clinical expertise with leadership responsibilities while supporting a dynamic and mission-driven case management program.

As a Lead Case Manager youll serve as a trusted resource for both consumers and fellow Case Managers helping ensure exceptional care coordination operational support program productivity and regulatory compliance. Your leadership will help foster a culture of collaboration accountability and continuous improvement while supporting the delivery of person-centered services that improve health outcomes and quality of life. Working alongside an interdisciplinary team youll help guide complex case management services throughout the continuum of care while mentoring and supporting fellow Case Managers in their professional development. Your expertise will help strengthen clinical decision-making promote best practices and ensure consistency in service delivery. Whether providing guidance on challenging cases assisting with program initiatives or serving as a liaison with community partners youll play an integral role in maintaining a high-performing and consumer-focused program.

This role extends beyond direct service delivery by providing meaningful opportunities to influence program operations and quality. Youll contribute to continuous quality improvement efforts help ensure compliance with state and federal regulations and support initiatives that strengthen workflows documentation standards and service delivery processes. Your ability to balance clinical excellence with operational oversight will help maintain program effectiveness while ensuring services consistently meet contractual regulatory and organizational expectations. Were seeking a leader who enjoys mentoring others and creating an environment where team members can thrive. Youll have the opportunity to provide guidance share knowledge and support staff development while helping maintain productivity and fostering a positive collaborative workplace. Your leadership will directly contribute to building a knowledgeable engaged team committed to delivering outstanding case management services. The ideal candidate is a compassionate healthcare professional with exceptional organizational communication and critical thinking skills who enjoys solving complex problems and driving positive change.

A masters degree in Health Human Services Social Work Nursing Public Health Counseling or a related field is strongly preferred along with additional training or coursework in case management quality improvement regulatory compliance or leadership. Candidates who bring experience in quality assurance compliance monitoring service plan review staff mentoring or lead-level case management responsibilities will be well positioned for success in this role. Experience working within 1915(c) Medicaid Waiver Home and Community-Based Services (HCBS) programs is highly valued as is a strong understanding of person-centered planning regulatory standards and coordinated service delivery. We are looking for someone who is passionate about improving systems while never losing sight of the individuals and families we serve. If youre ready to take the next step in your career while continuing to make a meaningful impact wed love to hear from you. Join an organization that values innovation teamwork professional growth and service excellence. Here youll have the opportunity to influence program success mentor future leaders and help shape the delivery of high-quality case management services that strengthen individuals families and communities across Oklahoma.

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Required Education and Experience:

• Bachelors degree in Social Work Psychology Sociology or other Health or Human Services related field.
• 24 months experience in case management.

Equivalency/Substitution: Will accept an Associates degree in Nursing in lieu of the Bachelors degree.

Required Certifications and Licenses:

• Social Work (LCSW) Masters Prepared OR Registered Nurse (RN)
• Certified Case Manager (CCM) (allowed 1 year from hire date to obtain the CCM certification)

Department Preferences:

• One year of paid professional experience in direct service provision care planning and has provided services to the aging and/or disabled population.
• Certified in Case Management Masters degree in a Health Human Services Social Work Nursing Public Health Counseling or related field.
• Additional training or coursework in case management quality improvement regulatory compliance or leadership preferred.
• Experience in quality assurance compliance monitoring service plan review staff mentoring or lead-level case management responsibilities.
• Experience working within 1915C Medicaid Waiver home and community-based services programs.