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Lead Case Manager

Center For Transforming Lives

Job Location:

Fort Worth, TX - USA

Monthly Salary: Not provided by the employer

Posted: 10 August 2026 (10 hours ago)

Application Deadline: 7 November 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Health insurance
Paid time off
Parental leave
Training & development
Vision insurance
401(k)
Dental insurance

SUMMARY

The Lead Case Manager has the responsibility to supervise Case Managers and provide oversight to intensive community-based case management and supportive services to individuals and families experiencing homelessness utilizing a trauma-informed two generation approach. This position will promote long-term housing stability and prevent returns to homelessness by cultivating and maintaining ongoing relationships with property managers/landlords and supporting case management staff in their work alongside participants. The Lead Case Manager will build safe trusting relationships and exercise appropriate boundaries and interactions with program participants and ensure training and accountability of case management staff in doing the same. This position will collaborate with the family and multi-disciplinary team to evaluate discharge readiness on an ongoing basis. The Lead Case Manager will apply and coach direct reports to appropriately utilize suggested trauma-informed strategies and interventions in their decision-making and interactions with families and children.

RESPONSIBILITIES:

Oversee re-determinations of rental assistance eligibility in accordance with Agency policy and Continuum of Care (CoC) procedures.

Ensure tracking mechanisms are immediately updated after a status change occurs by self and direct reports. A status change includes but is not limited to entry admission and exit dates income and income source at entry and exit. Regularly report performance outcomes in staffing meetings.

Demonstrate a deep understanding of trauma and its impact on adults and children as evidenced by the implementation of trauma-informed care principles. Provide day-to-day consultation utilizing Trauma Informed Care principles and a two-generation approach.

Coach and evaluate direct reports on the use of Motivational Interviewing techniques designed to address ambivalence to change and promote engagement and motivation.

Regularly oversee service plan meetings. Assure women and children are treated as the experts and are actively engaged in all aspects of service planning and decision-making directly impacting their lives. Oversee development and implementation of service plans/safety plans and service plan reviews. Review and approve service plans service plan reviews and discharge summaries. Provide case consultation and audit files.

Facilitate and/or co-facilitate regular Multidisciplinary Team Meetings (MDT) designed to monitor progress; discharge readiness; identify areas of continued need; and recommend self-sufficiency permanent housing stability and mental health-focused interventions. Assist program participants with goal setting needs assessment information and referrals.

Supervise case managers for the provision of high-quality intensive case management services.

Promote and support cross-collaboration with internal and external programs and services to ensure women and their children are referred and linked to need-driven supportive services.

EDUCATION AND EXPERIENCE

Masters degree in social work or related field and at least two (2) years of management experience administering an integrated holistic model of care through implementation of evidence-based practices.

KNOWLEDGE SKILLS ABILITIES

Read and interpret data reports. Use data to improve program performance and service quality.
Assess for the provision of quality services; excellent written and oral communication skills; excellent interpersonal skills and the ability to work well with all levels of management staff women and children; work independently with minimum supervision and maximum accountability.
Demonstrate cultural competency through the ability to understand communicate with and effectively interact with people of various cultural backgrounds.
Attention to detail and the ability to prioritize and execute multiple projects under demanding deadlines.
Valid drivers license and willingness to travel in the community.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Center for Transforming Lives partners with single mothers and their children so they can thrive. Founded in 1907 Center for Transforming Lives is one of Tarrant Countys biggest family safety nets working to disrupt cycles of poverty and homelessness among the most vulnerable in our community. The non-profit meets the needs of 3000 women and children annually through a comprehensive and evidence-based two-generation and trauma-informed model. Thanks to housing support early childhood education economic mobility services and counseling services that work across generations parents and children establish security and well-being as a family. Led by CEO Carol Klocek since 2009 the $20 million non-profit opened its new Riverside Campus headquarters in May.

Center for Transforming Lives is the only homeless services provider in Tarrant County and one of seven early childhood education centers to achieve National Accreditation recognized for the highest standards of care in the nation.

Required Experience:

Manager

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