Lead Business Process Analyst

Location : Hartford Connecticut (Hybrid)

Role Summary

Seeking a 10 year experienced US-based Business / Process Analyst with strong Personal / Auto / Home insurance expertise and proven experience leading teams and driving delivery to support a legacy policy rewrite & automation initiative using UiPath.

The role focuses on understanding current-state legacy processes defining rewrite steps and translating business needs into clear requirements while working closely with client business teams leadership and RPA delivery teams.

Key Responsibilities

• Understand and document legacy auto policy rewrite processes (rules steps exceptions)
• Map end-to-end auto policy lifecycle (issuance endorsement cancellation renewal rewrite)
• Facilitate workshops with business SMEs and client leadership
• Define business requirements user stories and acceptance criteria
• Act as a bridge between business architecture and UiPath delivery teams
• Collaborate with RPA teams to:
  • Validate process flows
  • Clarify edge cases and exception scenarios
• Support UAT and business validation of rewrite scenarios
• Lead and coordinate analyst / functional teams ensuring alignment of requirements priorities and timely delivery

Required Skills

• Strong experience in US Personal / Auto / Home Insurance
• Hands-on exposure to policy rewrite / modernization programs
• Excellent process mapping and requirements documentation (AS-IS / TO-BE workflows decision points) skills
• Strong understanding of automation suitability (RPA feasibility rule-based processes)
• Proven client-facing and stakeholder management capability
• Experience leading teams / managing analysts or cross-functional delivery is mandatory
• Familiarity with Agile tools and methods (JIRA Confluence etc.)

Preferred

• Experience working with UiPath / RPA projects (process assessment PDD creation automation lifecycle)
• Experience with Guidewire Duck Creek Majesco or legacy policy admin systems
• Understanding of underwriting and rating rule impacts during rewrite
• Exposure to exception-heavy processes and automation challenges