Lead Advanced Field Service Tech

As a Lead Advanced Field Service Tech here at Honeywell you will work remotely and travel to our customers facilities or job sites performing the maintenance functions audits PMs etc per the Intelligrated Transnorm contract or specific job assignment. Your expertise and leadership will drive the success of our field service operations ensuring efficient and effective service delivery to our customers.

You will report directly to our Sr Field Service Manager and youll work out of our Richardson Texas location on a Remote work schedule.

In this role the Technician is critical to the smooth operation of our customers distribution centers and will be required to perform troubleshooting repair and preventive maintenance of our customers various material handling systems. The Technician will take the initiative to coordinate with other departments the activities required for the safe and satisfactory completion of any job tasks. The Technician will represent Intelligrated Transnorm on site and will also need to follow our customers guidelines for general work practices outlined on site and be committed to customer satisfaction.

KEY RESPONSIBILITIES

• Position requires traveling to customer sites and making repairs on various types of conveyor equipment.
• Position requires a high degree of direct customer service skills as they will be handling meetings and visits directly with the customer.
• Assists other Technicians in the repair and maintenance of equipment
• Completes work orders records logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical and electrical problems using technical drawings (e.g. blueprints electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter laptop)
• Operates material handling equipment battery equipment moving machinery and other powered equipment.
• Performs preventive maintenance and repairs on equipment (e.g. pneumatic systems material handling equipment according to safety and quality procedures
• Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide
• Provides resolutions to mechanical or other technical issues; documents all information relating to customer support issues in Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor-related issues
• Provides information to the Customer Service Department and other members of management to enhance Customer Service success
• Follows up with customers and other departments to ensure issues have been resolved
• Maintains inventory of company supplied tools
• Complete appropriate paperwork and trip reports in a timely manner
• Complete all expense reports in a timely manner per procedures
• Complete quotes for site specific jobs.
• Adheres to all department and company standards operating procedures and safety requirements while contributing to improvement
• Serves as a Technical Trainer with the ability to teach in formal setting.
• May be technical SME onsite and required to lead detail repairs done by others.
• Ability to travel over 85% of the year.
• Ability to obtain US Passport as international travel may be required.
• Valid US Drivers License for any traveling position.
• May be required to perform other duties as requested directed or assigned

YOU MUST HAVE

• High school diploma or GED required
• Strong problem-solving and decision-making abilities
• 4 to 5 years Mechanical troubleshooting and repair experience required.
• 0 to 1 year Electrical troubleshooting and repair experience required.
• MS Office skills (Word Excel PowerPoint and Outlook)
• Shift work may be required along with holidays.
• Ability to work 100% remote
• Requires ability to travel extensively 85% Plus
• Requires the ability to rent cars from major companies

WE VALUE

• Previous experience with Transnorm Material Handling Equipment
• Formal Vocational Training in Mechanical Electrical Controls Mechatronics etc a plus.
• Material handling experience in Conveyor sortation palletizers and robotics is a plus.
• Advanced electrical troubleshooting experience a plus.
• Fabrication and Rigging equipment for installation is a plus.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: May 20 2026.

Honeywell recently announced plans to sell its Intelligrated (IGS) business to American Industrial Partners (AIP). At this time we anticipate that the deal will close in the second half of 2026 subject to customary closing conditions. We expect this role dedicated to the IGS business will be part of this future transaction when it closes.

Intelligrated is currently unable to consider applicants who would require current or future sponsorship for employment authorization for this position. Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

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