Lead Administrator L1(Contract)
Job Location:
New York City, NY - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Key Responsibilities
Design deploy and optimise enterprise wireless LAN solutions across office and industrial environments.
Conduct wireless surveys (predictive & on site) RF analysis and coverage optimisation.
Lead troubleshooting for complex Wi Fi issues including authentication interference and performance degradation.
Create and update Low Level Designs (LLDs) for Wi Fi NAC and related network services.
Produce accurate Bill of Materials (BoM) for new deployments refresh programmes and upgrade initiatives.
Support Wi Fi lifecycle management including hardware upgrades software updates and capacity planning.
Work with stakeholders across IT operations and platform teams to define requirements and deliver scalable solutions.
Contribute to standards best practices design documentation and knowledge sharing within the network engineering chapter.
Required Skills & Experience
Strong hands on experience with enterprise WLAN technologies (Cisco Aruba).
Must Have deep understanding of:
o RF fundamentals (channel planning power interference mitigation etc.)
o 802.11 standards including Wi Fi 5/6/6E/7
o WLAN authentication (EAP methods RADIUS role based access)
o Enterprise controllers cloud managed Wi Fi platforms and policy engines
o Proficiency with wireless survey tools (Ekahau Hamina etc.)
Experience with Cradlepoint or similar 5G cellular enabled networking platforms
Experience supporting large scale Wi Fi environments in complex organisations.
Experience with Aruba ClearPass for 802.1X RADIUS profiling and role-based access
Ability to interpret network analytics performance data and incident trends.
Excellent communication skills and comfort engaging with both technical and non technical stakeholders.
Able to travel ad-hoc to Client locations for onsite pre and post deployment Wi-Fi surveys
Desirable Certifications
CWNE
Cisco (CCNP/CCIE )
Aruba (ACMP ACDP ACCX)
The expected compensation for this role ranges from $60000 to $135000.
Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
