Lead Administrator L1
Marysville, OH - USA
Job Summary
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Microsoft 365 - Exchange Online
Marysville Ohio
Job Description:
- Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
- Manage Microsoft 365 environment at L2 L3 L4 level and must know exchange servers and their roles
- Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
- Working Experience of different type of connectors available in exchange/ Microsoft 365
- Working Experience of M365 mail filtering/hygiene solution Microsoft Exchange Edge server and Active Directory
- Good understanding of SSO with M365 including ADFS
- Sound knowledge of Email client like Microsoft Outlook MS Teams and OWA
- Good knowledge of Mail Archiving solution troubleshooting and configuration of Anti-spam SPF DMARC DKIM Address client connectivity
- Over all experience 8 Years of 4 to 5 years managing a large scale M365 hybrid environment
- A Masters degree and Microsoft Certification a plus
- Previous Microsoft 365 administration and troubleshooting experience is required
- Familiarity with some of the following areas: Azure Microsoft Hyper-V Microsoft Exchange Edge servers administration of TCP/IP (OS firewalls configuration)
Required Experience:
Unclear Seniority
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.