Launch Principal

Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Launch Principal you will sit at the intersection of operational strategy and execution launching a growing pipeline of new complex services across markets. For each launch you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition service performance partner relationships and a 30 frontline team. You will be setting up Vias newest services in high-visibility markets that require building new operational systems from the ground up not just managing existing ones. The decisions you make here will shape how the market runs for years.

This is a unique leadership and operating opportunity for anyone who is eager to lead and launch high-stakes high-visibility and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy operations and product/technology.

This role requires a willingness to travel up to 50% of the time.

About the Role:

• Launch & Service Performance
  • Own and manage launch of new Via services from technology implementation to operational setup
  • Define and manage against KPIs spanning on-time performance rider satisfaction safety and cost efficiency
  • Translate weekly and monthly performance data into decisions
• People Leadership
  • Lead a 30 team of field operators and drivers during the launch transition including hiring coaching performance management and culture setting
  • Build an operation where people feel accountable supported and proud of what theyre delivering
  • Hire develop and train frontline leaders who will run the long-term operations
• Partner & Stakeholder Management
  • Own Vias relationship with the transit agency partner a public entity with its own board elected officials and community accountability
  • Represent Via to community stakeholders local officials and riders
• Operational Excellence
  • Drive continuous improvement across vehicle operations maintenance protocols and service delivery
  • Identify and execute cost and efficiency improvements that strengthen margin without compromising service
• Product Development
  • Influence the product roadmap for Vias newest product lines

About You:

• Minimum of5 years of experience in operations consulting strategy tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams
• Ownership mentality: You get things done. You plan ahead manage risks and design processes that prevent things from going wrong and if they still do you find whats going wrong own it and fix it
• Leadership instinct and experience: You know how to motivate and inspire individuals from drivers all the way to a transit agencys CEO
• Effective at managing multiple tasks simultaneously: You can delegate prioritize and take responsibility.
• Attention to detail and operational judgment: No detail is too small and nothing gets passed you. Youre equally comfortable in a spreadsheet as in the field
• Partner and stakeholder sophistication: You know how to manage relationships that are complex high-stakes and not fully in your control
• Mission alignment that goes beyond the talking points: You embrace that Vias partners are public agencies serving communities that often dont have other options
• Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly

Compensation and Benefits:

• Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
• Salary Range: $120000-$160000
• We are proud to offer a generous and comprehensive benefits package including free medical plans 401K matching catered lunch on Wednesdays and many other perks.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride

Via is an equal opportunity employer.