Labor Department Associate Community Services Representative

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service absent any applicable collective bargaining language and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

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IMPORTANT INFORMATION FOR THIS RECRUITMENT:

• Please include any related endorsements and/or certification and licensure credential details within your application.
• Be sure to select all locations you are interested in and commutable to.

FOR ASSISTANCE IN APPLYING:

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BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification the institution must be accredited. If the institution of higher learning is located outside of the U.S. you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below.
• Resume Policy: Per Public Act 21-69 resumes are not accepted during the initial application process. As the recruitment process progresses candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter resume transcripts diplomas performance reviews attendance records supervisory references licensure etc. at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing .
• Salary Calculations: For current state employees salary calculations are not necessarily comparable from one of the three branches of state government (i.e. Executive Legislative Judicial) to the other.
• Note: The only way to apply to this posting is via the Apply or Apply Online buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• NEW: Some email providers may experience delays or issues delivering messages. To avoid missing important updatessuch as referral questionnaires or interview scheduling linksplease check your Personal Status Board regularly. For added convenience you can also enable text (SMS) notifications. To do this log in to your Personal Status Board and select Update My Contact Information.
• Referral Questions: This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at note that CTECS takes part in the E-Verify system which is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States.

QUESTIONS WERE HERE TO HELP:

Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Samantha Rivera at

Join the State of Connecticut and take your next career step with confidence!

AMERICAN JOB CENTER OR FIELD UNIT: Performs basic tasks in a specialized area:

• Conducts basic level adjudications including assessing possibility of applying special base period provision and obtaining all relevant information and documentation;
• Conducts hearings applying pertinent laws regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income;
• Ascertains facts analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work;
• Develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver;
• Conducts separation hearing for interstate claimants.

OR

• Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment;
• Makes field visits to locate and contact special populations and farm workers who are not being reached and have significant barriers to employment.

OR

• In consultation with a Labor Department Business Services Specialist participates in marketing of services and programs to employers within a region including providing apprenticeship services to individuals and employers;
• Develops on-the-job training programs;
• Develops customized job training programs which meet specialized employer needs;
• Provides consulting services with regard to training needs resources and standards.

CENTRAL UNIT: Performs advanced working level tasks in a Central Unit:

• Assists and participates in activities such as program development automation support monitoring and evaluation training and/or technical assistance to field staff in various program areas;
• Assists in developing training programs in assigned functional areas;
• Participates in monitoring programs and activities for completeness compliance with legal mandates fiscal requirements efficiency and customer satisfaction;
• Assists in analyzing impact of state and/or federal legislation and regulations on departmental programs and procedures;
• Assists in development of procedural manuals and memoranda.

OR

• Performs specialized and highly technical tasks in one or more operational support functions of claims examination benefit payment control and merit rating;
• Researches and analyzes wage date to determine and perform corrective action;
• Determines compliance of work and procedures with applicable laws regulations and policy;
• Determines successorship and waivers of liability;
• Segregates payrolls;
• Presents complex appeals to Appeals Division;
• Reviews and resolves claims under complex special programs;
• Makes monetary disqualification determinations in areas such as education employees aliens and claimants receiving workers compensation;
• Reviews appeals on wage usage;
• Reviews American Job Center recommendations and decisions relating to fraud to ensure compliance with regulations;
• Reviews fraud audits prior to first notification;
• May serve as a team leader.

In any of the above areas of specialization:

• Assists in training employees of lower grade;
• May serve as a team leader;
• May speak before groups;
• Performs related duties as required.

• Considerable knowledge of a specialized area of job service unemployment insurance or employment and training functions including pertinent laws regulations policies and procedures;
• Knowledge of
  • job service unemployment insurance and employment training agency programs;
  • interviewing techniques and principles;
  • employment problems of special groups and behavioral problems hindering employment;
• Skills
  • interpersonal skills;
  • oral and written communication skills;
  • analytical skills;
• Considerable ability to understand apply and explain relevant laws regulations policies programs and procedures;
• Ability to
  • establish cooperative relationships with staff employers diverse client population and the public;
  • make decisions;
  • use automated systems;
  • maintain good public relations;
  • lead teams;
  • create and maintain case management records.

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
• For state employees one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

• Experience in UI processes including the State Information Data Exchange System (SIDES) initial claims Appeals Benefit Payment Control Merit Rating monetary and non-monetary determinations etc.
• Experience in Adjudications Re-Employ.
• Experience researching interpreting and consulting on CT UI laws and regulations.
• Experience providing customer service and information to the public including those who may be dissatisfied or frustrated in a patient respectful and professional manner.
• Experience navigating through the ReEmploy CT platform and using a variety of software programs including NitroPro Microsoft Outlook Word Excel and Teams.
• Experience working independently using initiative and problem-solving skills to complete tasks on time with minimal supervision.
• Experience working both as a team and independently using initiative and problem-solving skills to complete tasks on time with minimal supervision.

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38 i.e. must be veterans preferably disabled veterans or other qualified eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.
• Incumbents in this class assigned to Migrant & Seasonal Farm Worker (MSFW) Outreach positions will be required to meet the qualifications set forth in 20 CFR 653.107(a)(3)(i)(ii).
• Incumbents in this class may be required to speak a foreign language.
• Incumbents in this class may be required to travel.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.