L2 Cloud Support Engineer

Job Title :: L2 Cloud Support Engineer
Job Location :: Westerville OH (Onsite)
Shift time :: 2 PM to 11 PM EST

Description:
AgreeYa is a global Systems Integrator and is seeking an experienced Cloud Support Engineer to join our growing team. Join our dynamic team as a L2 Cloud Support Engineer where you will be the go-to technical resource driving the reliability performance and security of enterprise-scale networks and cloud environments. Youll troubleshoot complex issues lead system upgrades perform proactive health checks and collaborate closely with infrastructure security and operations teams to keep mission-critical systems running smoothly
Job Responsibilities
Azure Infrastructure Operations (IaaS)
Deploy configure manage and troubleshoot Azure Virtual Machines Storage Accounts Virtual Networks (VNets) Load Balancers and App Services.
Monitor and optimize Azure infrastructure performance availability and scalability.
Implement and maintain Azure Monitoring solutions and alerts.
Hybrid Infrastructure & Identity Management
Manage and support hybrid cloud environments integrating on-premises and Azure services.
Administer Microsoft Entra ID (Azure AD) AD Connect Hybrid Identity VPNs and ExpressRoute.
Support Active Directory Exchange and Microsoft 365 environments.
Incident Problem & Change Management
Serve as the escalation point for complex L2 infrastructure incidents.
Perform root cause analysis (RCA) and implement corrective/preventive actions.
Participate in incident change and problem management processes following ITIL practices.
Ensure timely resolution of infrastructure and network issues.
Monitoring Security & Compliance
Monitor infrastructure health system performance and security compliance.
Conduct infrastructure audits and maintain operational documentation.
Backup & Disaster Recovery
Manage backup policies and disaster recovery plans using Azure Site Recovery and related tools.
Support business continuity and emergency outage response activities.
Team Collaboration & Leadership
Provide technical guidance and mentorship to junior team members.
Required Skills & Experience

• Microsoft Azure (Compute Networking Storage)
• Microsoft Entra ID (Azure AD)
• Azure Monitoring & Security
• Hybrid Cloud Infrastructure Knowledge
• VMware / Hyper-V Administration
• Windows Server Administration
• VPN & ExpressRoute Connectivity
• Incident & Change Management
• Root Cause Analysis (RCA)

• Microsoft 365 Administration
• Exchange Administration
• Backup & Disaster Recovery Solutions
• IT Infrastructure Monitoring Tools
• ITIL Process Knowledge

Education Required:
Bachelors degree in Computer Science Information Technology Engineering or equivalent practical experience


About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software solutions and services. Established in 1999 AgreeYa is headquartered in Folsom California with a global footprint and a team of more than 1800 professionals across offices. AgreeYa works with 550 organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom Banking Financial Services & Insurance Healthcare Utility & Energy Technology Public Sector Pharma & Biotech Retail Client and others. Please visit us at for more information.

Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion gender identity sexual orientation national origin disability veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.