Knowledge Management Lead

Position is contingent upon contract award and funding.

Entarian is seeking an experienced Knowledge Management Lead to develop implement and maintain the programs knowledge management strategy supporting engineering operations and service delivery. The Knowledge Management Lead is responsible for establishing processes tools and governance that enable effective capture organization maintenance and dissemination of technical and operational knowledge. This role works closely with engineering operations cybersecurity program management and government stakeholders to ensure critical information is readily accessible current and aligned with program objectives.

The ideal candidate will have demonstrated experience supporting large-scale technical environments involving space systems ground infrastructure mission operations communications networks cloud environments or enterprise information technology capabilities.

Key Responsibilities include but are not limited to:

• Lead the development and execution of the programs knowledge management strategy standards and governance processes.
• Develop organize and maintain centralized knowledge repositories run-booklibraries technical documentation and operational procedures.
• Administer and maintain knowledge management platforms including enterprise wikis SharePoint Confluence ITSM knowledge bases and related collaboration tools.
• Establish documentation standards templates review processes and version control procedures to ensure consistency and quality.
• Coordinate with engineering operations cybersecurity and program teams to capture technical knowledge lessons learned best practices and operational procedures.
• Develop and maintain operational run-books standard operating procedures (SOPs) troubleshooting guides and implementation documentation.
• Support incident problem and change management processes by ensuring knowledge articles are created reviewed and updated following operational events.
• Monitor knowledge base usage content quality and documentation effectiveness recommending improvements to increase usability and adoption.
• Support on-boarding training and knowledge transfer activities for program personnel.
• Prepare reports and metrics on knowledge management activities documentation health and repository utilization for program leadership.

Salary Range: $115000.00 - $130000.00

• Active Secret security clearance (TS/SCI preferred depending on program requirements).
• Bachelors degree in Information Technology Information Management Business Technical Communications Library Science or a related discipline. Equivalent experience may be considered.
• Minimum eight (8) years of experience supporting knowledge management technical documentation IT service management (ITSM) or operational support within government or enterprise environments.
• Demonstrated experience developing and managing enterprise knowledge bases documentation repositories or technical libraries.
• Experience creating and maintaining run-books SOPs knowledge articles and operational documentation.
• Experience administering knowledge management platforms such as Confluence SharePoint ServiceNow Knowledge Management or comparable collaboration tools.
• Strong understanding of ITSM processes including incident problem change and service request management.
• Excellent technical writing editing and organizational skills.
• Strong written and verbal communication skills with the ability to work effectively across technical and operational teams.
• Proficiency with Microsoft Office Suite including Word PowerPoint Excel Outlook and SharePoint.
• Ability to travel approximately 25% to support customer locations workshops and operational activities.

• Experience supporting Department of Defense U.S. Space Force Intelligence Community or other classified government programs.
• Experience implementing knowledge management frameworks or ITIL knowledge management practices.
• Experience supporting engineering mission operations cloud platforms DevSecOps or enterprise IT organizations.
• Familiarity with Jira ServiceNow Git-based documentation platforms or other ITSM and collaboration tools.
• Experience developing documentation governance taxonomy metadata standards and content life-cycleprocesses.
• ITIL Foundation certification or other IT Service Management certification.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Experience supporting onboarding workforce development and organizational knowledge transfer initiatives.

Formed through the strategic union of Sev1Tech and ERT Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993 Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions Entarian delivers secure mission-aligned digital solutions that drive national resilience and operational effectiveness. We dont just support modernization; we define it.

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Entarian is anEqual Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.