Knowledge Management Analyst

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A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

Job Summary

The Knowledge Management Analyst at Equinix is a specialized individual contributor responsible for supporting the development delivery and management of tools content data reports dashboards user interfaces and data repositories for the Global Value Advisory (GVA) team.

This is an internal non-customer-facing role focused on operationalizing maintaining and scaling knowledge and content that enables sales and sales engagement teams. The role blends analytical skills structured problem-solving content operations and practical AI tool usage to support how the GVA team quantifies the strategic and financial benefits of digital transformation and AI initiatives.

The ideal candidate brings a strong knowledge management and content operations background a systems-oriented mindset and the ability to design scalable repeatable workflows that ensure content is dynamic consistent and easily consumable across platforms. This individual will collaborate closely with GVA Sales Sales Enablement IT Operations Solutions Validation Team and cross-functional partners.

Responsibilities

Knowledge & Content Management (Core Focus)

• Own and manage the end-to-end content lifecycle including knowledge intake structuring updating and publishing
• Build and maintain a centralized knowledge repository for GVA tools frameworks and assets
• Ensure content is continuously updated dynamic and synchronized across platforms (PowerPoint sales tools internal systems)
• Translate raw inputs into production-ready formats (e.g. executive-ready PowerPoint presentations templates tools)
• Design scalable approaches to content distribution and updates avoiding manual one-off updates across multiple systems
• Establish and enforce content governance version control and change management processes

Tools & Model Development

• Maintain and update the knowledge library of ROI and TCO calculators business case templates maturity assessments use cases value frameworks and external data feeds
• Architect scalable modular Excel-based models with clean assumption layers scenario logic and sensitivity analysis
• Build reusable templates calculators and frameworks that GVA team members can rapidly tailor to specific needs
• Enhance reports and dashboards to track GVA team engagement across internal and external initiatives

AI-Enabled Tooling and Workflow Optimization

• Leverage AI tools (e.g. Claude OpenAI) to streamline content management updates and production workflows
• Identify opportunities to automate and scale content updates across systems using AI and workflow tooling
• Enable AI-assisted workflows for summarization versioning and content transformation
• Maintain awareness of emerging AI capabilities relevant to knowledge management consulting workflows and sales enablement
• Operate with practical AI fluency (hands-on usage preferred; deep development expertise not required)

Global Value Advisory Team Enablement

• Partner with GVA Sales and Sales Enablement teams to understand recurring needs and translate them into scalable assets
• Support quality review and consistency of tools and outputs used across engagements
• Create documentation training materials and enablement assets for effective use of knowledge resources

Continuous Improvement

• Gather feedback on content usability accessibility and gaps
• Maintain a roadmap for knowledge management and tooling enhancements
• Evaluate and introduce tooling (e.g. BI platforms content management systems automation solutions) to improve scale and efficiency

Qualifications

Experience & Background

• 5 years of experience in knowledge management content operations business analysis or related roles
• Experience supporting Sales / GTM or sales enablement environments
• Demonstrated experience managing content across multiple platforms formats and stakeholders
• Familiarity with AI tools and their application in workflows (practical usage preferred)
• Consulting experience (e.g. McKinsey) at the Analyst level is a plus (not required)

Skills & Competencies

• Strong proficiency in Excel-based modeling data organization and content structuring
• Experience with content lifecycle management workflow design and version control
• Ability to operationalize and scale content across systems and formats
• Strong communication skills with the ability to translate complex concepts into clear executive-ready outputs
• Comfortable working in cross-functional environments with multiple stakeholders
• Detail-oriented with a systems-thinking mindset focused on scalability and efficiency
• Basic code-level awareness is a plus but not required (non-developer role)

The targeted pay range for this position in the following location is / locations are:

United States - Redwood City Office GHQ : 142000 - 212000 USD / Annual

United States - Chicago Office CHO1 : 130000 - 194000 USD / Annual

United States - Ashburn Office AEO : 130000 - 194000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health life disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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This posting is a new position within our organization.