Keyholder

Taylor Stitch is a mens lifestyle company based in San Francisco that designs timeless high-quality sustainable clothing. Were known for exceptional customer service both in our stores and online.

The Taylor Stitch Keyholder is an integral part of the success of our brick & mortar this role youll not only represent our brand and values in every customer interaction but also take on a trusted leadership role on the sales floor opening and closing the store supporting the Store Manager and helping guide the team in their absence. Our stores are vibrant hubs in San Franciscos most exciting neighborhoods where we deliver world-class customer service in a friendly casual atmosphere while driving top-line sales.

This role is full-time requiring availability at least 4 days a week including Saturdays and Sundays at our Valencia Street location.

• Actively greet and engage with every customer
• Offer customers polite and supportive guidance on style and fit
• Learn and apply extensive product knowledge to highlight the unique features and benefits of our products
• Collaborate with the e-commerce customer service team to provide a seamless customer experience
• Handle returns exchanges repairs alterations and customer concerns with care and understanding
• Open and close the store in accordance with Company procedures including handling keys and alarm codes
• Oversee daily sales floor operations and support the team in the absence of the Store Manager
• Assist with cash handling register reconciliation and end-of-day reporting
• Support onboarding and coaching of new team members on sales techniques and product knowledge
• Meticulously maintain a clean well-merchandised store and stockroom
• Assist in maintaining accurate daily inventory for your store
• Assist in managing clothing alterations
• Keep the store dynamic engaging and exceptionally well-merchandised

• Previous retail or sales experience
• Excellent attendance and punctuality practices
• Strong sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated proactive and positive demeanor with the confidence to lead by example
• Ability to work effectively with and provide guidance to a team
• Ability to work weekends
• Ability to stand for up to 8 hours
• Ability to walk up and down staircases while carrying boxes product and other store-related items
• Ability to regularly perform store cleaning and maintenance
• Ability to safely lift boxes up to 30 lbs
• Comfort using ladders

• Have prior experience opening/closing a store or leading a shift

Join a growing values-driven brand at one of our most iconic San Francisco locations. As a Key Holder youll take on real ownership and leadership on the sales floor build your retail management skills and grow your career with a company that invests in its people all while earning a competitive hourly rate plus commission.

The Digital Stronghold is a portfolio of mens lifestyle and performance brands including Taylor Stitch The Tie Bar Boston Scally Pedal Mafia and Glade Optics united by a commitment to quality craftsmanship and exceptional customer experience.

• Own the outcome
• Move with purpose
• Speak truth listen fully
• Learn and share
• Drop the ego
• Build for the long haul

This position is based at our Valencia Street store in San Francisco CA. No travel is required.

If youre excited to bring energy care and craftsmanship and a bit of leadership to every shift wed love to hear from you. Apply today and help us build something built for the long haul