Key Account Manager National Account Manager
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Job Summary
Seeking a strategic customer-focused Key Account / National Account Manager to lead and grow relationships with national restaurant chains retail brands foodservice operators and private label customers. This role is responsible for driving revenue growth expanding existing business identifying new opportunities and serving as the primary point of contact for key accounts. Working closely with executive leadership and cross-functional teams youll help bring innovative sauces condiments and portion-controlled food products from concept to commercialization while ensuring exceptional customer service and long-term profitability.
Manage and grow a portfolio of national and strategic customer accounts.
Develop and execute annual business plans to achieve sales and profitability goals.
Build strong relationships with purchasing operations R&D and executive-level customer contacts.
Identify opportunities for new business product line extensions and expanded distribution.
Generate new revenue through private label food service retail and industrial customers.
Partner with customers on new product development and innovation initiatives.
Coordinate new product launches from concept through commercial production.
Work with internal teams to ensure projects remain on schedule and meet customers expectations.
Support cost optimization initiatives while maintaining product quality and customer requirements.
Collaborate with executive leadership on pricing strategies and contract negotiations.
Manage customer quotations bids RFPs and costing requests.
Partner with Finance and Operations to maximize profitability while maintaining competitive pricing.
Monitor margins and recommend pricing adjustments as market conditions change.
Serve as the primary liaison between customers and internal departments including:
Operations
Supply Chain
Quality Assurance
Research & Development
Customer Service
Coordinate production planning and capacity requirements for key customers.
Ensure successful execution of customer programs and service commitments.
Develop customer forecasts and collaborate on demand planning.
Monitor service levels fill rates and on-time delivery performance.
Resolve customer concerns related to quality production or delivery.
Conduct regular business reviews to strengthen partnerships and identify future growth opportunities.
Maintain accurate CRM records sales reports and account documentation.
Bachelors degree in Business Food Science Marketing or a related field (MBA preferred).
7 years of National Account or Key Account Management experience.
Experience within food manufacturing private label consumer packaged goods (CPG) or food service industries.
Proven success managing large retail restaurant or national chain accounts.
Strong understanding of food manufacturing processes product commercialization and pricing strategies.
Excellent negotiation presentation and relationship-building skills.
Financial acumen with experience managing margins pricing and profitability.
Strong organizational and project management abilities.
Proficiency with CRM software Microsoft Excel and PowerPoint.
Private Label Manufacturing
Sauces Dressings Condiments or Portion-Control Products
Quick Service Restaurants (QSR)
Casual Dining Chains
Retail Grocery Accounts
Food service Distribution
Contract Manufacturing
Competitive base salary plus commission
Medical dental and vision insurance
Paid Time Off (PTO)
Opportunity to work with national brands
High visibility with executive leadership
Career growth within a rapidly expanding food manufacturing company
Required Skills:
Qualifications Bachelors degree in Engineering Manufacturing Operations Management Business or a related discipline preferred. Significant manufacturing leadership experience with progressive responsibility including experience leading an entire manufacturing facility. Demonstrated success improving operational performance productivity quality and profitability. Strong leadership coaching and team-building skills. Experience managing budgets financial performance and capital projects. Working knowledge of Lean Manufacturing Six Sigma or continuous improvement methodologies. Excellent communication organizational and problem-solving abilities. Ability to lead change and build a culture of accountability and continuous improvement. Preferred Experience Experience in one or more of the following manufacturing environments is a plus: Plastics Metal fabrication Automotive Packaging Consumer products Food manufacturing Industrial manufacturing Chemical processing Building products Medical device manufacturing What Youll Bring The ideal candidate is a visible hands-on leader who enjoys being on the production floor developing people solving problems and driving operational excellence. You possess strong business acumen excellent interpersonal skills and a track record of building high-performing manufacturing teams.
