Key Account Manager

Job Description:

Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise innovative thinking and value-added products to meet critical customer needs in a variety of industries. With approximately 15 billion dollars in global revenues operates 7 major segments with businesses in 52 countries that employ approximately 45000 women and men. These talented people many of whom have specialized engineering or scientific expertise contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 19000 granted and pending patents.

The Key Account Manager is responsible for maintaining and building commercial relationships with identified customers. To be successful this position will have a deep understanding of the market and will hold intimate customer and industry stakeholder relationships. The candidate will interface with Operations Production Technical Support/Engineering teams Finance and Division-wide personnel in providing visibility and accountability to sales forecasts over the short-term annual plan and long-range plan period.

Essential Functions

• Meeting sales targets and delivering financial goals
• Discover specific customer requirements and customer buying criteria by assessing the business situation and technical requirements for each opportunity
• Maintain day-to-day relationships with customers and liaise with external vendors to ensure the products meet customers expectations
• Responsible for product advocacy through marketing programs publications and campaigns working directly with the ITW Sexton commercial team
• Carry out comprehensive market research to align strategic growth initiatives by thorough understanding of the market segment (retailers gas manufacturers brand owners and can fillers)
• Foster customer relationships to identify growth opportunities forecast accurate demand signals and interface with ITW Sexton commercial and production teams to minimize lead times and maximize customer satisfaction
• Champion the ITW Core Values Toolbox and Leadership Development framework
• Demonstrate personal effectiveness and leadership skills that foster and motivate a culture of high performance
• Collects and synthesizes data for reporting purposes
• Other tasks and duties as assigned

Position Qualifications

• Bachelors degree in engineering or business field required; bachelors in chemistry/technical field preferred
• Minimum 3-5 years of sales and marketing experience in a technical business-to-business market; exposure within high-level retail environment is also valuable
• Refrigerant industry or automotive aftermarket knowledge
• Self-driven with ability to manage multiple projects quickly with deadline pressures
• Strong analytical skills and business acumen
• Excellent verbal written and interpersonal communication skills in a technical environment
• Strong customer focus skills in providing a tactical plan to achieve results
• Excellent product knowledge and ability to provide technical problem solving
• Customer travel commitment of up to 30%

Additional Information

May be exposed to Class A coatings and paints Class B solvents and alcohols Class C chemicals Class E Leads and Alloys (alkaline batteries) Class F Cleaning supplies Class H miscellaneous production items which may contain coatings or chemicals and Class J Lubricants which may cause skin irritation. Additionally Class I tin plate steel is used in the manufacturing process. May work in an environment in which hearing and eye protection is required. *Double hearing protection is required when inside sound enclosures. Furthermore may be required to lift boxes and other objects. The work environment is consistent with other heavy manufacturing environments. Therefore proper precautions and care should be taken.

ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.