Key Account Coordinator Supervisor

POSITION DESCRIPTION MINIMUM SPECIFICATIONS AND HIRING PROFILE

POSITION DESCRIPTION

Position Overview:

The primary function of this role is to support the Key Account Coordinator Supervisor in first level leadership and supervision of the Key Account Coordinator Team. This role will also provide administrative support to the Key Account Solutions Management Team which includes but is not limited to scheduling meetings internal and external correspondence research and the production of various reports.

Essential Functions:

Assist Key Account Customer Support Manager in leadership and development of the Key Account Coordinators

Is often the first point of contact for customers needs and must appropriately communicate needs to Key Account Solutions Manager Operations or other departments

Fosters an open line of communication via phone email and face to face with internal team members and customers

Administrative support in following up with internal and external customers

Manage and maintain the portfolio of each assigned account to assure we have current and accurate data

Partners closely with multiple groups and departments

Creates a wide variety of weekly monthly and quarterly special reports for internal and external use

Researching cause of customer concerns and create resolutions

Other duties as assigned

Supervisory Responsibilities

Ground-level daily support and leadership of the Key Account Coordinators

Assist Key Account Customer Support Manager in validation of teams administrative productivity.

Develop and Direct initial onboard training for all new team members

Provide close supervision and mentoring for all new team members

Provide first level intervention and support for all escalated customer issues

Make suggestions to Key Account Support Manager regarding process improvement and activity monitoring

Assist Key Account Customer Support Manager with ongoing team training opportunities

Assist Key Account Customer Support Manager in the production of SOPs and other process documents.

Knowledge and Skills:

Proficient in Microsoft Outlook Word PowerPoint Excel

Independent and self-motivated

Ability to work some flexible hours/overtime

Professional caliber of communication skills

Ability to connect with and partner with management in multiple departments

Ability to balance multiple tasks

Ability to read and understand communications in Excel spreadsheets

Education and Experience:

5 years of administrative experience

Previous supervisory and leadership experience

Bachelors degree preferred

Working Environment:

• There are no special physical requirements for this position.
• General office environment with periods of sitting and light lifting
• Occasional extended hours may be required to meet business needs

This job description in no way states of implies these are the only duties to be performed by the employee incumbent in the position. Employees will be required to follow any other legal or ethical job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

This document does not create an employment contract implied or otherwise. Liquid Environmental Solutions has an at will relationship with team members.

Required Experience:

Manager