Key Account Coordinator

TheKey Account Coordinatoris a highly strategic elevated role focused on the complete operational lifecycle of customer orders after initial processing. Serving as the final internal owner for complex logistics and fulfillment challenges and escalations this role ensures our clients operational flow is maintained and our most critical key account relationships are protected.

This is how you WOW:

Resolve Complex Escalations:Act as the final Tier 2 internal owner for critical fulfillment roadblocks complex return/exchange logistics and open order analysis escalating high-level issues to leadership as needed.

Bridge Operational Gaps & Build SOPs:Translate specialized Key Account requirements (routing labeling ASNs) into actionable internal SOPs while coaching Tier 1 staff to elevate team performance and process adherence.

Drive Cross-Functional Alignment:Serve as the Single Point of Contact (SPOC) across Purchasing Planning Warehouse and Logistics to remove bottlenecks and protect our Key Accounts unique needs.

Master Advanced Logistics & Portals:Oversee complex shipping arrangements (BOLs routing compliance LTL/FTL/Parcel) manage customer order portals and deliver proactive real-time updates and delay notifications.

It would be WOW if you would bring this in:

Background & Experience:35 years of supply chain/logistics experience coaching teams and optimizing SOPs (Bachelors degree in Business Supply Chain or Logistics preferred).

Technical & Logistics Expertise:Deep understanding of WMS SAP Google Workspace routing guides BOLs ASNs and carrier networks (LTL FTL Parcel).

Process & Problem-Solving Mindset:Proven ability to document complex workflows perform root-cause analysis and maintain a calm professional demeanor during high-stakes escalations.

Our Kärcher WOW-package:

• Medical Dental and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees / Competitive Paid Time Off
• HSA FSA and 401K matching plans
• Paid sick time as well as short and long-term disability insurance

Work Environment & Physical Demands:

While performing this job the employee is regularly required to sit work at a computer desk communicate effectively with internal and external partners and occasionally move throughout standard office and warehouse environments.

Kärcher is an Equal Opportunity / Affirmative Action employer M/F/Disabled/Veteran.

So:

Wanna WOW with usSimply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nicholas Goldman Talent Acquisition Specialist