Junior System Administrator & Helpdesk Technician

Position Summary:
We are seeking a motivated and detail-oriented Junior System Administrator & Helpdesk Technician to join our IT team. This dual-role position is ideal for someone with foundational knowledge of system administration and a strong interest in providing technical support to end users. Youll be part of a fast-paced collaborative environment where youll support the maintenance security and performance of our IT systems while serving as the first line of support for helpdesk requests.

Key Responsibilities:

• Serve as the primary helpdesk technician for first- and second-level technical support across the organization
• Respond to employee IT requests via phone email and ticketing system resolving issues promptly and professionally
• Provide onsite support at office locations when remote troubleshooting is not sufficient
• Assist in the installation configuration and maintenance of hardware and software systems
• Monitor system performance and troubleshoot issues related to networks servers and user devices
• Manage user accounts permissions and access rights in Active Directory and other systems
• Monitor security tools apply updates and patches and assist with backup procedures
• Maintain and update IT documentation including network diagrams support logs and user guides
• Support onboarding and offboarding processes including setting up and decommissioning user workstations
• Assist in managing cloud-based systems such as Microsoft 365 Azure Intune Meraki Vantaca and more.
• PowerApps Management and small development
• Participate in IT projects including system upgrades migrations and new software deployments
• Escalate complex or unresolved issues to senior IT staff when necessary

Qualifications:

• Associates or Bachelors degree in Information Technology Computer Science or related field (or equivalent experience)
• 12 years of IT support helpdesk or system administration experience preferred
• Basic understanding of Windows Server Active Directory and networking concepts
• Familiarity with desktop operating systems (Windows/macOS) and Microsoft Office 365
• Strong troubleshooting multitasking and problem-solving skills
• Excellent communication and customer service abilities
• Willingness and flexibility to travel to office locations when onsite support is needed
• Eagerness to learn grow and contribute to a collaborative IT team