Junior Help Desk

Help Desk SpecialistI
Job Location- Remote

Criteria- Need US citizenshipbecause of federal regulations and the sensitive nature of the work involved.

Salary- Up to $70000/annually

Required Skills

• Over four years of experience in the field of help desk assistance including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
• At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
• Performs help desk support; works independently and as a member of a team.
• At least 1 year of hands-on experience in configuring managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
• Strong knowledge of the Microsoft Windows 10 Operating System.
• Strong knowledge of Microsoft Office 2016 Microsoft SharePoint and Microsoft Office 365.
• Hands on Experience with VoIP phones Skype for Business VPN solutions mobile devices Help Desk ticketing system Remote management(using RDP and Remote assistance)
• Excellent written and verbal communication skills.
• Experience developing documentation to support desktop application packaging processes.
• Experience developing application testing plans and supporting documentation.
• Working knowledge of Microsoft Active Directory
• Must be able to research and work independently to triage troubleshoot and fix issues.
• Must be able to work collaboratively with other team members and hit the ground running with minimal guidance towards a common goal
• Detail oriented and organized; able to understand information systems and ensure accuracy of work
• Requires strong communication skills with other team members and clients
• Requires the proven ability to manage time while working on a variety of tasks
• Possess a willingness and attitude to help customers find workable solutions

Clearance:

• Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.

Education:

• Associates degree in related field.

If interested in applying for the position please reach out to me at

Required Experience:

Senior IC