Junior Analyst Information Technology Professional

Junior Analyst

The College of Ag and Natural Resources (ANR) IT Technology Services delivers primary leadership and comprehensive IT support for the CANR through a collaborative shared services model.

This position reports to the Service Desk Manager and will perform the following duties:

• collaborate with university stakeholders to design purchase configure and distribute technology assets
• manage assets throughout their lifecycle
• deliver high-quality workstation and software support
• administer employee accounts for access management

Working alongside departmental and university IT teams ANR IT provides technology resources that advance MSUs mission of education research and community engagement.

We are seeking talented individuals to join our team and support the daily technology needs of the this front-line role you will provide hands-on and remote assistance to faculty and staff ensuring reliable and effective IT services. As an ANR IT team member you will help improve processes coordinate and guide team activities triage incoming requests and manage escalations.

Michigan State University (MSU) is ranked #29 among public universities and #64 overall in U.S. News & World Reports Americas Best Colleges 2026. Located in East Lansing three miles east of the statescapitol the MSU community includes more than 12000 faculty academic and support staff as well as over 51000 students. MSU offers an extensive benefits package to its employees including health care prescription and dental coverage and a base retirement program with a University matching contribution as well as basic life addition MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic financial and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSUs mission of providing education conducting research and advancing engagement.

Knowledge normally acquired in the first two or three years of colle ge technical vocational or business school such as an associate&rsquo ;s degree; one to three years of related and progressively more respons ible or expansive work experience in IT Desktop Field/Service Desk Supp ort; or an equivalent combination of education and experience.

• Demonstrate commitment to customer service and effective commu nication with technical and non-technical audiences.
• Strong an alytical problem-solving and troubleshooting skills with the ability to independently resolve technical issues.
• Experience supporti ng and managing Windows macOS iOS/iPadOS and Android devices in an e nterprise environment.
• Experience with endpoint and device man agement solutions including Microsoft Intune Jamf MECM/SCCM or comp arable platforms.
• Experience using IT service management syste ms such as TeamDynamix ServiceNow or similar tools.
• Workingknowledge of Active Directory Group Policy identity and access manage ment and endpoint security best practices.
• Working knowledge of enterprise networking concepts including wired and wireless connect ivity VPNs firewalls routing and switching.
• Experience sup porting virtual desktop and remote computing environments.
• Exp erience evaluating implementing and supporting technology solutions t o meet organizational needs.
• Experience participating in techn ical projects including planning implementation documentation and c oordination.
• Demonstrated ability to manage multiple prioritie s and work effectively both independently and collaboratively.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship age disability or protected veteran status.

Resume and cover letter

Please provide three professional references who are knowledgeable of your work.

STANDARD 8-5

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.