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Jr. Azure Technician
Job Location:
Job Location:
McLean, MD - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Secure IT Service Management a division of Paragone Solutions Inc. is seeking an Technician to provide first-line technical support for customers who experience computer hardware and software issues including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems building new computers setting up virtual machines and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements.
Note this position will begin as a part time role.
Responsibilities
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
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Note this position will begin as a part time role.
Responsibilities
- Serve as a primary point of contact for troubleshooting and resolving hardware software and network issues across user systems and infrastructure.
- Build rebuild and configure laptops desktops and virtual machines to meet organizational and security requirements.
- Support physical network setup activities such as pulling and terminating cables connecting wireless access points and ensuring reliable connectivity across sites.
- Manage and maintain Office 365/Azure GCC High tenants including user administration system configuration and compliance with government security standards.
- Handle patch management system updates and endpoint hardening within the GCC High environment to ensure compliance and security posture.
- Provide remote and onsite technical support to end users resolving incidents efficiently while maintaining system availability.
- Support and troubleshoot VPN firewall and remote access solutions to ensure secure connectivity for authorized users.
- Monitor system performance and proactively identify and address potential issues before they impact operations.
- Maintain update and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
- Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.
- Minimum of three (3) years of computer support experience.
- Hands on experience with Government Community Cloud High (GCC High).
- High School Diploma or GED.
- CompTIA A certification is preferred.
- Hands-on experience with Microsoft Office applications Office 365 and Azure tenant management.
- Skilled in computer system and network support including standalone systems and peripheral devices.
- Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
- Strong background in software troubleshooting and issue resolution.
- Solid understanding of computer networking and IT support practices.
- Familiarity with desktop support tools and technologies including VPN firewalls TCP/IP SCCM GPO and Mac OS.
- Proven technical support skills with a focus on end-user satisfaction.
- Previous help desk or technical support experience preferred.
- Excellent ability to communicate complex technical concepts to non-technical users.
- Strong problem-solving troubleshooting and analytical skills.
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
#ZR
Required Experience:
Manager
