J.P. Morgan Wealth Management Associate, Client Safeguarding Lead

JPMorganChase Wealth Management is dedicated to helping investors achieve long-term financial goals through the Chase wealth management business J.P. Morgan Advisors and the Self-Directed online investing platform. The combined business manages approximately $650B in assets and includes 4500 advisors across nearly 5000 locations.

As aClient Safeguarding Leadwithin the Wealth Management service organization you will serve as a front-line specialized escalation resource responsible forfraud/scam AML-related concerns and Elder/Vulnerable Person (EVP) escalationsrouted through service channels. This is not a generalist service rolethis position requiresinvestigative judgment from day one strong regulatory awareness and the ability to own complex cases end-to-end while balancing client protection policy adherence and a high-quality client experience.

You will handle high-stakes situations that may involve restricting access to funds placing protective measures on accounts or escalating for additional review. You will partner cross-functionally with internal teams to drive timely consistent outcomes and you will identify trends to reduce repeat issues and strengthen controls.

Target operating hours:MondayFriday 7 a.m.8 p.m. CST (8 a.m.9 p.m. EST) and Saturday 8 a.m.4 p.m. CST (9 a.m.5 p.m. EST).

Job Responsibilities

• Own fraud/scam AML-related and EVP escalations end-to-end including investigation research documentation decisioning and resolution follow-through.
• Conductadvanced authentication risk assessment and root-cause analysis; identify red flags and take appropriate safeguarding actions aligned to policy and controls.
• Managethese fraud related calls/caseswith professionalism empathy and claritybalancing client experience with safeguarding and regulatory requirements.
• Perform meticulous review ofRepeat Callerand high-risk accounts to validate prior outcomes ensure consistency and correct gaps in rationale or documentation.
• Evaluateexception requeststo standard procedures determine appropriateness and coordinate required approvals and documentation.
• Partner cross-functionally with Wealth Management Client Operations advisors servicing teams risk/control partners Global Securities & Investigations GSI and/or other partner areas to resolve issues efficiently and protect client assets.
• Identify trends and recurring drivers behind fraud escalations/instances that will contribute toprocess improvements controls enhancements and client experience improvements.
• Participate in working groups pilots and projects supporting continuous improvement and the evolution of the client safeguarding operating model.
• Maintain readiness through ongoing learning of evolving fraud typologies policy updates and relevant regulatory guidance (e.g. FINRA 2165 and applicable state laws).

Required Qualifications Capabilities and Skills

• FINRA Series 7 and 63 (or equivalent)required including meeting FINRA continuing education requirements.
• Ability to maintain registration inall 50 states as applicable.
• Demonstratedfraud/EVP escalation judgmentand ability to make high-impact decisions under pressure while adhering to policy and controls.
• Strongrisk compliance and control mindset including consistent execution within operating standards and regulatory requirements.
• Proven ability toown complex cases independentlyand drive outcomes through cross-functional coordination.
• Excellentclient communicationskills (phone and written): clear articulation de-escalation empathy and confidence in difficult conversations.
• Strong documentation discipline and ability to produceclear auditable case notessuitable for regulatory legal and internal review.
• Skilled in prioritization multi-tasking and managing competing deadlines in a fast-paced environment.
• Ability to adapt communication style to meet the needs of a diverse client base.

Preferred Qualifications Capabilities and Skills

• 23 years of financial services/brokerage experience with exposure tofraud disputes AML/fraud operations or Fraud/safeguarding/EVP handling.
• Current or former experience in theService Center Segmented Services Group or Affluent service model(including first-line escalation handling).
• Familiarity with a wide array of financial products and complex service transactions (e.g. money movement account transfers complex trade requests) that can trigger elevated fraud/EVP risk.
• College degree or equivalent relevant service/investigations experience preferred.
• Professional certifications or training in financial crime are a plus (e.g. ACAMS-related credentials; CAFS interest/ability to pursue as program availability permits).
• Demonstrated experience contributing toprocess improvement thematic root-cause identification or control enhancements in an escalations environment.