Jira Service Management Contractor (3 Months)

Company Overview:
Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

Arctiq is looking for an experiencedJira Service Management (JSM) Contractorto lead the migration of our support operations from Zendesk to Jira Service Management. This individual will be responsible for planning and executing the migration configuring JSM migrating workflows and historical data optimizing service desk processes and ensuring a seamless transition for end users and support teams.

Key Responsibilities:

• Lead the end-to-end migration from Zendesk to Jira Service Management.
• Assess and document current Zendesk workflows automations forms SLAs and reporting.
• Configure and customize Jira Service Management to meet business requirements.
• Plan and execute data migration including tickets knowledge base content users and historical records.
• Design and implement request types queues workflows automations and reporting dashboards.
• Partner with stakeholders to gather requirements and recommend best practices.
• Provide post-migration support troubleshooting and optimization.
  

Qualifications:

• Proven experience leading Zendesk-to-JSM migrations.
• Strong hands-on expertise with Jira Service Management and Atlassian administration.
• Experience with workflow design automation integrations and data migration.
• Ability to work independently and manage multiple stakeholders.
• Excellent communication and documentation skills.
  
• Strong experience with ITSM and ITIL process design and implementation.
• Hands-on experience integrating third-party ticketing systems.

Location:

• Atlanta Georgia USA (Hybrid)

Candidates must be legally authorized to work in the country where they reside.Arctiq does not sponsor work Visas at this time.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you foryour interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Senior IC