JewelerGoldsmith Palm Desert

Job Title: Jeweler/Goldsmith

Reports to: Store Director

Division: Retail Multi-brand

OVERVIEW

The Jeweler/Goldsmith at Bucherer Palm Desert is responsible for performing high-quality jewelry repairs alterations and production work for both in-store clients and as a regional service center supporting other Bucherer West Coast locations. This role requires advanced technical expertise exceptional attention to detail and the ability to manage workflow across multiple stores while meeting Bucherers exacting standards of craftsmanship quality service and timeliness.

The Jeweler works with all precious metals and gemstones performs complex repairs and jewelry production and collaborates closely with store teams customer service partners and fellow artisans. From time to time the Jeweler may engage directly with clients and client advisors to assess needs and explain repair solutions.

ESSENTIAL JOB RESPONSIBILITIES

Jewelry Repairs Alterations & Production

• Perform comprehensive jewelry repairs and alterations including but not limited to:
• Ring sizing and reshaping
• Chain and bracelet sizing and repairs
• Stone setting retipping and replacement
• Welding soldering laser welding engraving polishing cleaning and finishing
• Execute jewelry production and complex repairs requiring proficiency with torch and laser welding equipment and a strong aesthetic sensibility.
• Work confidently across all precious metals including 18K gold platinum and other specialty materials.
• Perform polishing hallmarking and finishing to Bucherer quality standards.
• Support expedited and priority service requests across West Coast Bucherer locations when required.

Quality Assessment & Craft Standards

• Complete all craft work in accordance with Bucherers luxury quality design and brand standards.
• Accurately assess jewelry condition and workmanship to recommend appropriate repair or restoration solutions.
• Inspect incoming repairs for additional defects and communicate findings appropriately.
• Read interpret and follow repair instructions precisely seeking clarification as needed to ensure quality outcomes.

Workflow Productivity & Organization

• Manage and prioritize assigned repairs and production orders to meet agreed timelines for both Palm Desert and regional service center requests.
• Maintain accurate awareness of due dates; communicate any potential delays proactively.
• Assist customer service and store teams to ensure smooth intake processing and return of client repairs.
• Meet or exceed established productivity expectations while maintaining uncompromising quality.

Collaboration & Client Support

• Work professionally and collaboratively with store teams service center partners and management across the Bucherer network.
• From time to time support client-facing discussions alongside Client Advisors to clarify repair needs and solutions.
• Foster a respectful teamwork-oriented environment and share skills best practices and technical expertise with colleagues.

Shop Tools & Safety

• Maintain a clean organized and efficient personal bench and shared workshop environment.
• Properly operate clean and maintain all shop tools machinery and equipment ensuring safe operation at all times.
• Monitor and request tools findings consumables and supplies in line with Bucherer procedures including proper recovery and tracking of precious materials.
• Comply fully with occupational health and safety standards including PPE usage and reporting of hazards or incidents.

Professional Development

• Continuously develop technical skills and craftsmanship by learning new techniques tools and methods.
• Stay current with evolving jewelry manufacturing repair technologies and best practices.
• Actively contribute to process improvement problem-solving and workflow optimization.

Requirements

• A passion for building clientele and selling.
• Demonstrate an exemplarylevelof integrityandprofessionalismatall times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals metrics and objectives.

QUALIFICATIONS

• High school diploma or equivalent
• Minimum 5 years of professional experience in all phases of fine jewelry repair and alteration
• Proven experience working with high-end luxury jewelry and high jewelry pieces
• Demonstrated expertise in soldering torch work and laser welding
• Strong knowledge of stone setting polishing and jewelry manufacturing techniques
• Experience working with platinum and 18K gold
• Excellent attention to detail with the ability to work accurately under pressure
• Strong organizational skills with the ability to manage multiple priorities
• Professional verbal and written English communication skills
• Ability to work independently with minimal supervision as well as collaboratively within a team
• Flexibility to work during store hours including weekends and overtime as business needs require
• Ability to sit for extended periods and perform detailed bench work

PREFERRED QUALIFICATIONS

• Degree from a jewelry technical or design program
• Graduate Gemologist (GG) degree or completion of gemology coursework
• Diamond and complex stone setting experience
• Laser engraving and rhodium plating experience
• Fabrication or assembly experience
• Basic computer skills for repair tracking and workflow systems
• Experience supporting multi-store or service center operations

COMPENSATION RANGE: $90000 - $105000

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.