JD Edwards Support Tech

Job Title: JD Edwards Support Analyst

Work Location: Remote

Contract: 12 Months

NOTES:
Daytime shifts during work week

Need to have recent JD Edwards support

Leadership and fragmented parts of IT have been supporting the tickets- they need to offset the work to a dedicated support tech

Summary:

JD Edwards Support Analystis a frontline IT professional that is responsible for providing daytoday technical and functional support for JD Edwards ERP systems. They are a core team member to help ensure that JD Edwards systems are operational userfriendly and aligned with business goals combining technical troubleshooting with user support and documentation.

Core Responsibilities

• Tier 1-2 Support: Manage incoming calls help tickets and user inquiries for JD Edwards
• Troubleshooting: Resolve access navigation configuration and transaction issues (e.g. stuck orders vouchers receipts)
• Collaboration: Work with JDE system administrators developers business users and IT leadership to escalate and resolve complex issues
• User Management: Perform account setup role/security changes andpassword resets
• Metrics & Reporting: Track support performance create reports using ReportsNow
• Documentation & Training: Create and maintain SOPs user guides and training materials; conduct 1on1 or group training sessions
• Testing Support: Assist with UAT regression testing and validation of system updates

Skills & Qualifications

• JD Edwards Experience: 1-5 years supporting JD Edwards
• Functional Knowledge: Distribution (Sales Order and Purchasing) Manufacturing Finance
• Tools: JDE Enterprise One 9.2DSI/Cloud Inventory ReportsNow Service Desk PlusMicrosoft Office
• Soft Skills: Strong communication problemsolvingdocumentation and customer service mindset
• Technical Skills: Understanding of UBEs system logs integrations JDE Orchestrator basic SQL

Required Skills:

JD Edwardserpsupport