IVR QA Engineer- R
Job Location:
Saint Louis, MI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- IVR & Contact Flow Testing
- Cyara
- Amazon connect
- Quality Engineering - Web Applications & Microservices: Associate SDET
Job Description IVR QA Engineer
Job Summary
- We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows voice and chatbot interactions backend integrations and ensuring seamless customer experience across channels.
Key Responsibilities
IVR & Contact Flow Testing
- Validate IVR call flows routing logic and customer journeys
- Perform end-to-end testing of inbound outbound and callback flows
- Test voice chat and self-service interactions for accuracy and usability
Functional & Integration Testing
- Test integrations between Amazon Connect AWS services and backend systems
- Validate APIs Lambda functions and data flows across systems
- Ensure correct handling of user inputs fallback scenarios and edge cases
Test Design & Execution
- Design detailed test cases test scenarios and test data
- Execute functional regression system and integration testing
- Perform smoke and sanity testing during releases
Automation & Tools
- Develop and maintain test automation scripts where applicable
- Use tools like Cyara Selenium or API testing frameworks for validation
- Support test automation for IVR and conversational flows
Defect Management & Reporting
- Identify log track and retest defects
- Work closely with developers and BA teams for issue resolution
- Prepare test reports status updates and quality metrics
Quality Assurance & Compliance
- Ensure high-quality delivery aligned with business requirements
- Validate compliance with security and data standards
- Participate in UAT support and production validation
Required Skills & Qualifications
- 38 years of experience in QA or testing roles
- Hands-on experience in IVR / Contact Center testing
- Experience with Amazon Connect or similar platforms
- Strong understanding of call flows routing and telephony concepts
- Experience with API testing and backend validation
- Knowledge of AWS services (Lambda S3 API Gateway CloudWatch)
- Experience in test case design execution and defect tracking
- Strong understanding of SDLC STLC and Agile methodologies
Preferred Skills
- Experience with testing tools such as Cyara Hammer or similar IVR testing tools
- Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
- Experience in automation frameworks (Selenium REST Assured etc.)
- Knowledge of contact centre platforms like Avaya or Genesys
- Familiarity with CI/CD and DevOps testing practices
Soft Skills
- Strong analytical and problem-solving abilities
- Good communication and stakeholder coordination skills
- Attention to detail and quality mindset
- Ability to work in fast-paced Agile environments
Know more about Brillio : Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
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Required Experience:
IC
About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
