IVR & Cyara Automation Tester

Momento USA is a global technology consulting talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We currently looking for IVR & Cyara Automation Tester to our client. Please see the job description below for your reference

Role: IVR & Cyara Automation Tester

Location: Hybrid(Coppell TX -2- 3 days)

Job Description:

• IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 510 years Key Responsibilities:
• Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
• Design develop and execute Cyara automated test scripts for IVR and call flow validation.
• Validate Amazon Connect call flows routing logic and integrations.
• Perform API and microservices validation using Postman and related tools.
• Partner with cross-functional teams (QA Dev Product Telephony Ops) to ensure test completeness and accuracy.
• Analyze defects identify root causes and drive closure with engineering teams.
• Contribute to test strategy test planning and reusable test frameworks for Contact Center programs.
• Document test results prepare reports and ensure traceability of requirements to test coverage.
• Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications
• 5 years of hands-on IVR testing experience.
• 5 years of Cyara automation experience (design execution).
• 5 years of Contact Center testing expertise (IVR ACD Routing CTI).
• 3 years of Amazon Connect understanding and platform navigation.
• 5 years of Postman usage for API testing and validation.
• 3 years of experience testing microservices-based architectures.
• English and Spanish IVR testing experience (5 years) including menu validation prompts and language flows.
• Engineering graduate (preferred from established or accredited universities).
• Preferred Skills & Competencies
• Experience working with cloud contact center platforms (Amazon Connect Genesys NICE etc.).
• Strong understanding of telephony fundamentals SIP call routing and CTI flows.
• Familiarity with JSON XML and log analysis for debugging.
• Exposure to Agile methodologies and tools like Jira Confluence ALM.
• Ability to independently create test scenarios test data and automation scripts.
• Strong communication skills to work with cross-geography teams.
• Ability to understand business requirements quickly and translate them into test coverage.
• High ownership mindset and ability to operate in high-paced client-facing environments. Additional Expectations
• Ability to work across multiple time zones when required.
• Strong attention to detail and commitment to quality.
• Proactive approach to identifying risks gaps and improvement opportunities.
• Willingness to train mentor or guide junior testers as needed.
• Positive attitude toward continuous learning in contact center domain and cloud technologies.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status.