ITSM Systems Administrator
Job Location:
Fresno, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
* This a REMOTE position*
Opportunities for you!
- Consecutively recognized as a top employer by Forbes and in 2025 by Newsweek
- Free Continuing Education and certification
- Tuition reimbursement educationprogramsand scholarships
- Vacation time starts building on Day 1 and builds with your seniority
- Free money toward retirement with a 403(b) and matching contributions
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.
We are seeking an ITSM System Administrator to build enhance and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting Incident Management Service Request Service Catalogue Self-Service Portal Change Knowledge and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application however experience in ITSM System Administration systems such as Service Now BMC Remedy Ivanti Jira or other ITSM Service Management Platforms counts!
Some of the responsibilities include:
- Manage and maintain the ITSM platform including user management role assignments workflows and system updates
- Implement and manage IT service management processes including incident problem change and Service request management aligned with ITIL best practices
- Develop and maintain dashboards reports and metrics to monitor ITSM performance and support continual service improvement
- Provide troubleshooting support and training for ITSM users creating documentation and guides to enhance system adoption
- High School Diploma High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
- Bachelors Degree in Computer Science Technology Business or a related field required
- Equivalent combination of education and experience may be substituted for the Bachelors Degree and experience requirement
- 3 years of technical experience in application administration computer programming and/or database administration required
- Work experience in the healthcare industry or a healthcare setting preferred
- Must have experience creating and maintaining Service Requests
- Experience with business rules workflows scripting HTML SQL a plus!
Pay ranges listed are an estimate and subject to change.
If any bonuses are noted they are only applicable to external hires meeting criteria.
Required Experience:
Unclear Seniority
About Company
Community Health System provides a world of opportunities for professional growth and personal advancement. You love what you do, now love where you do it!
