ITSM (Halo) Platform Developer Remote Contract

Company Overview:

Arctiq is a global intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure Networking & Connected Experiences Cybersecurity Data & AI Autonomous Operations & Intelligence and Enterprise Service Management. We help organizations operate secure and modernize complex environments by unifying infrastructure networking data security automation and observability under a single integrated operating model. Our work focuses on helping customers reduce operational friction improve resilience and make better faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

**This is a Remote contract opportunity with one of Arctiqs clients**

Our client is looking for an experiencedSenior Halo ITSM Platform Developer to help enhance administer integrate and automate the organizations enterprise IT Service Management (ITSM) platform. This hands-on technical role is responsible for designing developing and supporting workflows automation integrations service catalogs asset management functionality CMDB improvements reporting and portal experiences within the Halo ITSM platform.

The ideal candidate will bring strong experience developing and administering ITSM platforms preferably Halo ITSM along with a solid understanding of ITIL principles IT service management best practices systems integration and workflow automation.

Key Responsibilities

ITSM Platform Development

• Design configure develop and support workflows business rules forms scripts and automation within Halo ITSM.
• Develop and enhance Incident Request Problem Change Knowledge Asset and Service Catalog processes.
• Configure service request workflows approval processes and fulfillment automation.
• Create and maintain dashboards KPIs reports and operational metrics.
• Enhance the self-service portal and improve the overall end-user experience.
  

Automation & Integration

• Design develop and maintain integrations between Halo ITSM and enterprise technologies including Microsoft Entra ID Active Directory Microsoft 365 Intune CyberArk Zoom Contact Center Snowflake HR systems and ERP platforms.
• Build API-driven integrations and automation solutions that streamline manual processes and improve service delivery.
• Troubleshoot and resolve integration issues automation failures synchronization problems and platform performance concerns.

Asset & Configuration Management

• Assist with the ongoing administration and enhancement of the CMDB and asset management environment.
• Improve asset lifecycle processes while maintaining high-quality asset and configuration data.
• Develop automated discovery reconciliation inventory and asset cleanup processes.
• Help establish governance standards and quality controls for configuration items and asset records.

Process Improvement & Collaboration

• Work closely with Service Desk Infrastructure & Operations Security Enterprise Applications and business teams to identify opportunities for automation and process improvements.
• Translate business needs into scalable and sustainable ITSM platform solutions.
• Recommend improvements that align with ITIL best practices and enterprise service management standards.
• Participate in platform planning testing deployments upgrades and production change activities.

Documentation & Knowledge Sharing

• Develop and maintain technical documentation operational procedures and support runbooks.
• Provide knowledge transfer and technical guidance to internal IT team members.
• Document workflow designs integration architecture data flows and support processes.

Required Qualifications

• Bachelors degree in Information Systems Computer Science or a related discipline or an equivalent combination of education and professional experience.
• Five or more years of experience developing or administering ITSM platforms.
• Three or more years of experience with workflow automation and enterprise systems integration.
• Strong knowledge of Incident Request Change Problem Knowledge Asset and Configuration Management processes.
• Experience working with REST APIs web services JSON XML webhooks and authentication methods such as OAuth.
• Experience with PowerShell or other scripting languages used for automation.
• Excellent analytical troubleshooting requirements gathering and stakeholder communication skills.

Preferred Qualifications

Halo ITSM Experience

• Two or more years of Halo ITSM administration configuration or development experience.
• Experience building Halo workflows automation rules service catalogs escalation rules and reporting solutions.
• Experience implementing Halo integrations and API-based automation.
• Knowledge of Halo Asset Management and CMDB functionality.

Additional Preferred Experience

• Experience with other ITSM platforms such as ServiceNow Freshservice Jira Service Management or Cherwell.
• ITIL Foundation certification or higher.
• Experience with Microsoft Power Platform.
• Experience with SQL reporting data analysis Power BI or Snowflake.
• Enterprise Infrastructure and Operations experience.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants only those who are selected for an interview will be contacted.

Required Experience:

Senior IC