ITS Manager of AI & Innovative Technologies Strategy

LMU Information Technology Services enables technologically rich learning environments provides effective teaching and scholarship resources and maintains reliable accessible and integrated information systems. This work is grounded in and supports the Universitys mission:

The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice


Position Summary

Reporting to the Director of Strategy Architecture & Analytics (SAA) the ITS Manager of AI & Innovative Technologies Strategy leads LMUs cross-functional enablement of responsible Artificial Intelligence (AI) and Generative AI (GenAI) as well as institutionally relevant innovative digital technologies across teaching learning research and administrative operations.

The role operationalizes LMUs AI strategy while also exploring evaluating piloting and scaling innovative technologiessuch as intelligent automation advanced analytics adaptive learning platforms and next-generation digital toolsthat demonstrably enhance academic quality student success operational effectiveness and institutional decision-making. The position balances innovation with stewardship ensuring that new technologies align with LMUs mission values governance standards and risk tolerance.

The Manager serves as the operational lead and program manager for ITS AI initiatives and as the coordinator of high-impact technology innovation pilots partnering closely with campus partners and ITS staff to responsibly transition innovations from experimentation to sustainable adoption.

This position advances LMUs global impact and supports LMUs strategic goals by: (1) enhancing student faculty and staff proficiency and engagement with innovative technologies including AI; (2) establishing a sustainable AI technology ecosystem and (3) promoting intentionality responsibility and security in the planning and implementation of innovative technologies. Success in this role is defined by demonstrated improvements in instructional adoption student outcomes and staff productivity enabled by innovative processes or tools.

Position Specific Responsibilities/Accountabilities

Service Delivery and Governance enablement - 25%
Regularly engage with campus partners and ITS staff to develop appropriate use cases for the use of innovative technologies.

Maintain a unified AI and Innovative Technologies roadmap and portfolio. Including cost management use case backlog stage gate intake of PBC/POC pilot and production AI products.
Stand up and maintain LMUs AI solution standards (reference architectures data protection model/feature baselines prompt and output handling accessibility) in partnership with Enterprise Architecture and Information Security.
Operationalize recognized frameworks for higher ed appropriate governance risk management and continuous improvement.
Evaluate AI vendor capabilities integration models and roadmap alignment; providing guidance on platform selection risk posture and institutionwide applicability.
Lead day to day operations of the ITS AI Working Group (AIWG).

Program Management of Pilots and Scaled Deployments - 25%
Lead cross functional teams to evaluate pilot and scale AI tools and other innovative technologies in teaching student success and administrative workflows with clear outcomes KPIs and adoption plans.
Apply productlifecycle thinking (discovery-pilot-evaluation-scale) to AI and other innovative technologies tools and experiences to ensure timely sustainable highimpact adoption across LMU.
Coordinate vendor assessments security/privacy reviews (FERPA/PII handling) accessibility and data governance approvals; prepare RFI/RFP inputs and options analyses.
Manage dependencies across Applications Data Services Security and Infrastructure to land projects reliably.

Capacity Building Training & Change Management - 15%
Develop faculty staff and student enablement pathways promoting AI literacy and innovation fluency.
Advancement of student and staff enablement pathways emphasizing responsible equitable AI use aligned to pedagogy and practice in collaboration with the CFD and the Library.
Publish practical playbooks (acceptable use citation/disclosure assignment design prompt patterns verification practices) and deliver workshops clinics and office hours.
Communicate progress and exemplars; radiate information about GenAI advances and limitations to campus stakeholders.

Data & Analytics Enablement for Intelligent Technologies - 15%
Ensure institutional data is AI- and innovation-ready.
Partner with Information Security & Compliance to ensure secure privacy preserving AI implementations (e.g. safe handling of prompts/outputs access controls logging model use policies).
Establish measures to monitor bias misuse academic integrity concerns and accessibility issues; coordinate remediation and continuous improvement with product owners.
Collaborate with Data Services to ensure institutional data is structured governed and metadatarich in ways that safely support AIpowered experiences (search advising learning analytics) while maintaining strict privacy and compliance controls.

Community Partnerships & External Alignment - 15%
Monitor higher education and innovative technology trends.
Cultivate industry and peer institution partnerships to stay current on AI capabilities and practices as well as the emergence of innovative technology; represent LMU in relevant consortia.
Monitor AI strategies to help position LMU as a leader in ethical effective AI adoption across teaching learning and operations.
Coordinate AI strategy across LMS SIS CRM library systems data warehouse and other key platforms to ensure aligned ethical and sustainable AI adoption.

Perform Other Related Duties - 5%: Execute additional responsibilities as assigned to support departmental and institutional objectives.

Loyola Marymount University Expectations

Exhibit behavior that supports the mission vision and values of the university. Communicate and employ interpersonal actions that model high standards of professional responsible accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.

Required Qualifications:
Typically a bachelors degree in Information Systems Computer Science Learning Technologies Data/Analytics or a related field. A masters degree is preferred.
Five years of progressive experience leading the evaluation planning implementation and adoption of innovative technology solutions and Artificial Intelligence digital transformation or academic technology initiatives including program/project leadership across multiple stakeholders.
Demonstrated experience with AI/ML or GenAI products (evaluation pilot to production integration security and adoption) and with governance/risk practices relevant to higher educations.
Experience with leveraging innovative technology solutions in support of initiatives relating to analytics digital transformation improving learning outcomes and student/customer experience.
Experience developing and delivering communications presentations and training to technical and non technical audiences.
Experience engaging with stakeholders and customers to develop business cases use cases and requirements to inform the technology selection process.
Great interpersonal communication leadership and relationship building skills with a commitment to high quality timely responsive and innovative service delivery.
Program and portfolio management stakeholder engagement and consensus building across academic and administrative units.
Ability to translate between technical pedagogical and policy domains; excellent written and oral communication and facilitation skills.
Working knowledge of GenAI toolchains (e.g. LLMs prompt engineering retrieval augmentation) data management and evaluation practices.
Working knowledge of major AI/LLM platforms (e.g. OpenAI Anthropic Google Gemini Microsoft Copilot) and ability to evaluate their fit for academic and administrative use cases.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of this position.

Hiring Salary Range

$118000.00 - $125000.00 Salary commensurate with education and experience.

Salary Range

$115100.00 - $155400.00 Salary commensurate with education and experience.

#HERC# #HEJ#

Staff Regular

Salary range

$115100.00 - $155400.00 Salary commensurate with education and experience.

Please note that this position may not be eligible for visa sponsorship now or in the future.

Loyola Marymount University a Carnegie classified R2 institution in the mainstream of American Catholic higher education seeks outstanding applicants who value its mission and share its commitment to inclusive excellence the education of the whole person and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal state and local law. We invite all persons in the full diversity of their being life experience and beliefs to apply. (Visit for more information.)

LMU is committed to providing equal access to employment opportunities and ensuring a comprehensive recruitment and selection process for all applicants.

Individuals who require a reasonable accommodation to participate in any stage of the application interview or selection process may contact Human Resources at or by phone at . Applicants who use relay services or other assistive communication technologies are welcome to utilize those services when contacting Human Resources.

When contacting Human Resources please include the job posting number title of the position and department for which you are applying. Applicants are not required to disclose the nature of a disability or provide medical information when requesting an accommodation during the recruitment process.

LMU will work with applicants in a timely and interactive process to identify and provide reasonable accommodations consistent with applicable federal and state law.