ITS Client Services Student Assistants (Solano Campus)

Note: Please use the CSUM email when applying for this position.

Working Title:ITS Client Services Student Assistants (Solano Campus)

Classification Title:Student Assistant

Department Name:Information Technology Services

Time Base: Part-time

Hours to be Worked:Up to 20 hours per week

Supervisors Name: Jase Teoh

Pay Plan:Hourly

Bargaining Unit:CSUEU Unit 15 Student Assistants

Employment Type: Temporary

Pay Rate:

• Hourly Rate: $17.00

Application Deadline: Open until filled.

Job Summary:The ITS Client Services Student Assistant serves as a front-line technology support representative for students faculty staff and campus visitors at Cal Poly Maritime Academy. Student Assistants provide support through the Service Desk classrooms offices and campus technology spaces while gaining hands-on experience in customer service endpoint support classroom technology and IT operations.

This position supports a variety of technology services including account access Office 365 Wi-Fi connectivity classroom technology device deployment printing services PolyCard distribution and general technical troubleshooting. Student Assistants are expected to provide exceptional customer service while helping maintain reliable technology services across campus.

Student Assistants report directly to the Client Services Student Lead and indirectly to Client Services professional staff.

About the Cal Poly Maritime Academy:

Cal Poly Maritime Academy located in Vallejo California is the only degree-granting maritime academy on the West Coast and a nationally recognized public maritime university on the Solano Campus of California Polytechnic State University. It prepares students for leadership roles in maritime operations engineering logistics business global supply chains and national security. Through Cal Polys Learn by Doing philosophy students train hands-on in classrooms and labs and aboard the Training Ship Golden Bear. For more information visit .

Please watch the video linked here to learn more about the CSU system.

Job Duties:

Customer Service & Service Desk Support

• Provide front-line support via phone email ticketing system and in-person interactions
• Assist users with account access password resets Office 365 Wi-Fi connectivity and general technology questions
• Manage and maintain service requests within the university ticketing system
• Schedule appointments and assist with customer follow-up
• Issue PolyCards and support equipment checkout processes
• Deliver professional and courteous customer service at all times

Endpoint & Device Support

• Image configure deploy and maintain university-owned computers laptops and mobile devices
• Assist with software installation and system configuration
• Troubleshoot hardware software and network connectivity issues
• Support device inventory management and asset tracking

Classroom & Campus Technology Support

• Assist with classroom technology checks and basic AV support
• Support printers projectors displays and classroom computing devices
• Perform campus walkthroughs to identify and report technology issues
• Escalate complex technical issues to professional staff

Documentation & Operations

• Document support activities resolutions and customer interactions
• Maintain departmental knowledge base resources Wiki SharePoint and troubleshooting documentation
• Assist with inventory management and equipment tracking
• Support special projects and operational initiatives as assigned

Required Qualifications:

• Must be a currently enrolled Cal Poly- Solano Campus student
• Available to work a minimum of 10 hours per week and up to 20 hours per week during academic terms (up to 40 hours during breaks and summer periods)
• Ability to work in-person on the Solano campus
• Familiarity with Microsoft Office web browsers and basic computer operations
• Strong verbal and written communication skills
• Ability to communicate effectively with technical and non-technical users
• Ability to analyze and solve problems logically and efficiently
• Demonstrated professionalism reliability and dependability
• Ability to work independently and as part of a team

Preferred Qualifications:

• Previous customer service or technical support experience
• Familiarity with Windows macOS iOS and Android devices
• Experience with classroom technology AV equipment or event support
• Familiarity with ticketing systems knowledge bases or technical documentation
• Valid drivers license for campus transportation activities
• Ability to lift and move equipment up to 50 pounds

Title IX:Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: Opportunity and Excellence in Education and Employment

This position is open and available to all regardless of race sex color ethnicity or national origin. Consistent with California law and federal civil rights laws Cal Poly Maritime Academy provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Maritime Academy complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

Cal Poly Maritime Academy is a diverse community of individuals who represent many perspectives beliefs and identities committed to fostering an inclusive respectful and intellectually vibrant environment. We cultivate a culture of open dialogue mutual respect and belonging to support educational excellence and student success. Through academic programs student organizations and activities faculty initiatives and community partnerships we encourage meaningful engagement with diverse perspectives. As a higher education institution we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development faculty and staff training student mentorship and comprehensive support programs. At Cal Poly Maritime Academy excellence is built on merit talent diversity accessibility and equal opportunity for all.

Supplemental Information

Eligibility to Work: Applicants must provide proof of U.S. citizenship or authorization to work in the United States within three days of the date of hire.

Integration:

Effective July 1 2025 the California State University Maritime Academy integrated with California Polytechnic State University San Luis Obispo forming one academic institution operated as California Polytechnic State University San Luis Obispo. All employment positions previously associated with California State University Maritime Academy have transitioned to California Polytechnic State University San Luis Obispo.

Employment continues to be governed by California State University policies and applicable collective bargaining agreements. As we integrate our human resources and administrative systems some materials may still display legacy Cal Maritime branding and templates.

Application Procedure:Click APPLY NOW to complete the Cal Poly Maritime Academy Online Employment Application and attach the following documents: cover letter and resume.

Disclaimer:The provisions of this job bulletin do not constitute an expressed or implied contract and any provisions contained may be modified or changed.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.