ITAM CMDB Senior Analyst

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The Configuration Manager is a senior subject matter expert who will be responsible for the design implementation and continuous improvement of the IT Configuration Management practice. The successful candidate is a highly experienced practitioner who will directly contribute to and execute data quality and lifecycle policies partner with enterprise-wide stakeholders and mitigate data risk with CMDB governance & control standards. The successful candidate has specialized experience with the ServiceNow platform and its data model and can effectively communicate a long-term vision for Configuration Management and CMDB.

Responsibilities

• Design implement and execute the Configuration Management process policies/standards and risk control

• Conduct data quality and gap analysis utilize industry best practices and implement improvement initiatives

• Define and plan the discovery ingestion and reconciliation of Configuration Items (CI) across the banks technological footprint in collaboration with ServiceNow engineering team

• Enforce high CMDB data quality standards and coordinate remediation initiatives with technology partners and governance bodies

• Execute CMDB and CI data stewardship activities including CI lifecycle management attribute completeness and compliance with process standards

• Define and track CMDB health metrics/KPIs and build reports intended for senior leadership audience on process success and business value

• Executes and ensures successful completion of CMDB-related audits and compliance requests

• Ensure the successful integration of Configuration Management to other IT processes including ITSM (e.g. Incident Problem Change Release) Asset Management and Security Operations

• Maintain thorough documentation on business and functional requirements existing workflows and future use cases

• Develop training guides and conduct training sessions with CMDB end-users and CI owners

• Act as a change agent to expand the organizations CMDB data model towards ServiceNows CSDM framework

• Technical Skills

• 5 years relevant Configuration Management experience in a large enterprise environment

• Advanced proficiency with ServiceNows platform UI CMDB data model and CSDM framework

• Strong understanding of ServiceNows Discovery data integration and reconciliation and ITOM

• Familiarity with enterprise IT infrastructure technologies (e.g. cloud technologies networking)

• Proficient with M365 tools primarily PowerPoint Excel and Visio

• Proficient with producing and communicating metrics/KPIs reports and dashboards to senior leadership and governance teams

• Certifications in ITIL Agile Lean or other methodologies are a strong asset

• Certifications in ServiceNow platform administration or other related platforms are a strong asset

• Bachelors degree in a technical field or equivalent years of experience in a related discipline

• Experience in highly regulated organizations subject to regular compliance/audit is a strong asset

Skills

• Detail-oriented and analytical skills

• Strong written and verbal communication skills

• Self-motivated independent and takes initiative in identifying and addressing challenges

• Ability to execute multiple tasks simultaneously and efficiently in a timely manner

• Flexible and adaptable in a constantly changing high-pressure environment

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable federal state and local law.

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