IT Technician

Core Values of Mayor Walkers Administration

Staff must exemplify and promote the following organizational values throughout all city operations:

• Transparency:Commit to open communication and accountability in every decisionand action.
• Collaboration:Foster partnerships across departments and with the community toachieve shared goals.
• Communication:Ensure information flows effectively across all levels ofgovernment and to the public.
• Employee Engagement:Empower and support employees through recognitioninclusion and professional development.
• Great Customer Service:Delivertimely respectful and high-quality service to allresidents businesses and visitors.
• Professionalism:Demonstrateintegrity competence and respect in all internal andexternal interactions

The purpose of this position is to provide end user support for employees using computers printers business related systems and the Citys network. This is accomplished by receiving and responding phone calls and emails; configuring desktops and workstations; working with end users to resolve issues; repairing hardware; installing printers. Other duties include doing occasional heavy lifting; implementing new systems when needed; working with vendors and management to ensure invoices and quotes are settled; and some diagnosing of end user users on how to operate company software and desktops.

Provides end user technical support by taking phone calls and responding to emails concerning end user issues; providing technical assistance to end users; resolving PC internet network and printer issues while working with the end user; providing basic training to end users on how to operate company software and desktops.

Configures desktop PCs laptops and printers by installing operating systems and drivers as well as company specific programs and software; configuring network properties; installing network and personal printers; configuring and repairing hardware.

Deploys workstations and systems by taking computer systems and hardware to employee offices; installing the computer systems and connecting it to the network; testing and configuring to ensure functionality.

Draft and send out mass communication to end users on the behalf of the IT office; working with vendors and management to ensure invoices and quotes are settled; other duties as assigned.

Associates degree in Computer Sciences required. Bachelors degree in Computer Sciences preferred.

Comp TIA A Net or Microsoft/Cisco Certification Equivalent preferred.

Over one year up to and including three years relative experience.

All persons who become employed by the City on or after the effective date of this section (May 18 2022) shall be or become residents of York County or any county contiguous to York County (Adams Cumberland Dauphin Lancaster Hartford Baltimore and Carroll Counties) within six months form the first date the employee achieves permanent employment status.

Must pass a background check Drug Test and provide a PA Child Abuse History Clearance Certificate. Must provide State and Federal background clearances and Mandated Report Certification.

Note: Child Abuse History Clearance must be dated within one year from the date of application and must show that no record exists.

Equal Employment Opportunity Policy Statement
The City of York provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity national origin age disability genetic information familial status status as a covered veteran or any other protected characteristic in accordance with applicable federal state and local policy applies to all terms conditions and privileges of employment including but not limited to hiring introductory period training orientation placement and employee development promotion transfer compensation benefits educational assistance layoff and recall social and recreational programs employee facilities termination and retirement. All decisions on employment and promotion will be made with the objective of furthering the principles of equal employment opportunity.

Accommodations Statement for Job Applications
The City of York is an equal opportunity employer. We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation to participate in the application or interview process please contact to request a needed accommodation.