IT Technician

Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR electronic warfare secure communications aerial refueling special air missions aerial firefighting and advanced simulation. We own the whole stack: designing building and operating turnkey capabilities that give our partners decisive asymmetric advantage against rapidly evolving threats.

Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service spanning people finance platform operations legal and engagement. This frees up our Core Groups who develop and own mission capabilities end-to-end to focus entirely on delivery. The Market Groups apply a regional lens ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas EMEA and Asia-Pacific.

At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects not just equipment. By owning the full stack from the lab to the field we are able to drive a continuous cycle of innovation that keeps our partners ahead. Its a fast-moving intellectually demanding environment where talented people are given real responsibility work on problems that matter and contribute to an enterprise that is growing quickly and deliberately.

Headquartered in Washington DC with facilities across the United States the United Kingdom as well as Continental Europe and Asia-Pacific.

We are seeking a proactive and customer focusedIT Technicianto join our IT team in the Tampa area. As the first point of contact for technical issues youll play a vital role in ensuring smooth day-to-day operations by providing timely support and excellent service to our end users.

• Serve as the initial point of contact for all IT-related queries via phone email or ticketing system
• Diagnose and resolve basic hardware software and network issues
• Log track and manage support tickets ensuring timely updates and resolution
• Escalate complex issues to second or third-line support teams as needed
• Set up and configure desktops laptops printers and mobile devices
• Assist in user onboarding by creating accounts and configuring access to systems
• Perform routine software installations updates and basic system maintenance
• Document solutions and contribute to the IT knowledge base and support documentation
• Deliver clear friendly and non-technical communication to users
• Maintain a high level of customer service and ensure user satisfaction with each interaction

• 3 years of experience in a technical support or help desk role preferred
• Working knowledge of Windows OS Microsoft Office Suite Entra/Azure AD Intune and basic networking concepts
• Familiarity with service desk tools and ticketing systems
• Excellent communication and problem-solving skills
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Certifications such as CompTIA A ITIL Foundation or Microsoft 365 Fundamentals
• Experience supporting remote users and troubleshooting VPN printers or email issues

• Comprehensive medical plan options
• HSA/FSA accounts
• Dental and vision coverage
• 6% employer 401(k) match
• Fully paid parental leave for all new parents
• Generous PTO
• Life and disability insurance
• Long-term and Short-term disability coverage
• AD&D Coverage
• Pet Insurance
• Employee Assistance Program
• Subsided gym membership / plans throughWellhub

Applicants must be legally authorized to work in the United States.

This Companyis an Equal Opportunity Employer. Employment decisions are made without regard to racecolor religion sex sexual orientation gender identity national origin disability veteranstatusor other characteristics protected by law.

This is a full-time exempt position with typical working hours of Monday through Friday 8:00 a.m. to 5:00 p.m. Hours and work shifts may changein accordance withdepartment and business needs. Exempt Employees must have the ability to be on-call and available as business needs require.

This joboperatesin an office setting.

Minimal travel is required for this role approximately 5%.