IT Technician

About Heritage Companies

At Heritage Companies the culture spirit and traditions of New Mexico shape everything we do including how we support our teams. Were proud to offer a workplace centered on the experience of our employees encouraging growth and upward movement across our hotels restaurants and destinations. Team members enjoy special perks throughout the state from hotel and spa discounts to savings at all Heritage restaurants ensuring every member of the Heritage family feels connected cared for and part of something extraordinary.

Why This Role Matters

We are seeking an IT Technician to join our Corporate IT team and support technology operations across Heritage this role you will provide technical support troubleshoot property systems and help maintain the reliable and secure technology our teams depend on every day.

What Youll Do:

• Provide on-site and remote technical support for hardware software network and connectivity issues.
• Install mount configure and maintain networking devices security equipment and other IT-related hardware across company locations.
• Install route terminate and organize Cat6 network cabling to support reliable network connectivity and proper cable management.
• Manage IT service requests through Freshservice ITSM including ticket tracking documentation and technology assets.
• Support employee onboarding offboarding user accounts and access through Google Workspace.
• Install maintain and troubleshoot Windows computers Google Chromebooks ChromeOS devices and other workplace technology.
• Troubleshoot property systems including point-of-sale (POS) property management systems (PMS) and guest room technology.
• Support cybersecurity efforts by responding to security alerts resolving vulnerabilities and promoting technology best practices.
• Assist with system upgrades technology implementations and other IT projects across Heritage properties.

Why Youll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels restaurants spa and retail!
• Enjoy complimentary meals during scheduled work shifts!
• Free employee parking!
• Growth and development opportunities!
• Inclusive people-first culture!

• 2 years of IT operations technical support help desk or related technology experience.
• Strong knowledge of Windows Google Chromebooks ChromeOS Google Workspace and end-user technology troubleshooting.
• Strong problem-solving communication and customer service skills.
• Understanding of cybersecurity fundamentals access controls and data protection practices.
• Ability to lift and carry technology equipment up to 50 pounds with reliable transportation to travel between Heritage properties throughout New Mexico.
• Flexible availability including evenings weekends holidays and occasional overnight stays based on business needs.
• Travel between Heritage properties may be required.