IT Technician III
Job Location:
Everett, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Your New Company!
At Altasciences we all move in unison to assist and work in the discovery development and manufacturing of new drug therapies to get them faster to people who need them. No matter your role we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development Customer Focus Quality and Excellence Respect and Integrity we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people like you to join our growing team! Whether youre a recent college graduate or seeking your next career opportunity its time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About The Role
AnIT TechnicianIIIis responsible forsupporting Altasciencesusers in their usage of the tools provided bytheIT department such as computers telephones software laptops mobile phones etc.AnITTechnicianIIIresponds to and tracks user requests and solutions via an automated Helpdesk System. The IT TechnicianIIIwill supportthe morejunior technicians and act as a point of escalation if.AnIT TechnicianIIIis expected to be themost knowledgeabletechnical resource for the IT department for most workstation and workstation installation issues.
- Provideaccurateand creative solutions to user problems.
- Enhance and develop quality support methods and communication skills through coaching feedback.
- Provide support and coaching to the junior technicians (IT TechnicianIandII).
- Act as a knowledgeable resource to the IT departmentspecifically forend userworkstation hardware software and configuration.
- Responsiblefor consultingwith the System Administratorteamto resolve complex problems.
- Assistin the resolution of user and support issues among company sites to ensuretimelydistribution of knowledge and positive impact on user satisfaction.
- Research resolve and respond to questions received via phonecalls andemailsin a timely manner.
- Participate in team projects that enhance the quality or efficiency ofITSupportservice.
- Use the IT Service Management system to record calls document issues and communicate the solutions for incidents.
- Identifyrecurringproblems and helpendusersto resolvethem.
- Troubleshootproblemsencounteredby staff members user accountemailand user profiles creation / management.
- Trainand support more junior IT staff in the correct use of the hardware and software that are part of the network.
- Preparecomputers including validated systems for delivery to employeesand loadthem with theappropriate softwareand operating system.
- Suggest improvements and upgrades to hardware and software.
- Write training manuals and/or trainendusersin the proper use of hardware and software.
What Youll Need to Succeed
- Bachelors degree in an IT-related program preferred.
- 5 years of related experience.
- CompTIA A Network and Securitycertifications.
- Advanced knowledge in the configuration installation and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
- Advanced knowledge of PC and laptop hardware.
- Advanced knowledgeinmobile smartphones iPhone Android.
- Advanced knowledge in Microsoft Office printer management DHCP DNS TCP/IP Active Directory Remote Desktop Services AirWatch Mobile Device Management Windows DeploymentServicesWDS Antivirus software and VPN technology.
- Ability to read and interpret technical documents and industry specific manuals.
- Ability towriteadvanced reports and correspondence.
- Well-developed interpersonal skills are.
- Personal/professional integrity and proven discretion in handling confidential information.
- Ability to develop strong trusting relationships to gain support and achieve results.
- Capable of managing multiple conflicting priorities.
- Must be self-directed motivated and have a willingness to take the initiative toidentifyandanticipateclient needs and make recommendations for implementation.
- Excellent skill transfer and coaching skills.
- Demonstratedtechnical skills with the ability to learn new equipment and procedures Quickly.
- Excellent customer service skills.
- Excellent organizational and time-management skills.
- Excellent diagnostic andproblem-solvingskills.
- Ability to effectively prioritize tasks.
- Able to work independently under tight deadlines and as part of a team.
What We Offer
The hourly range estimated for this position is $32.00 - $44.00. Please note that salaries vary within the range based on factors including but not limited to prior relevant experience skills education certification location as well as internal equity and market data. Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences Benefits Package Includes:
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
#LI-AN1
MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract develop and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age race color religion creed sex sexual orientation gender identity national origin disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!
Required Experience:
IC
About Company
Contract research organization specialized in seamless, end-to-end, early phase drug development, we act to get your most promising compounds into and through early phase clinical trials.
