IT Technician I (Evening Shift)

New York Institute of Technologys six schools and colleges offer undergraduate graduate doctoral and professional degree programs in in-demand disciplines including computer science data science and cybersecurity; biology health professions and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit independent private and nonsectarian institute of higher education founded in 1955 it welcomes nearly 8000 students worldwide.

The university has campuses in New York City and Long Island New York; Jonesboro Arkansas; and Vancouver British Columbia as well as programs around the world. More than 120000 alumni are part of an engaged network of physicians architects scientists engineers business leaders digital artists and healthcare professionals. Together the universitys community of doers makers healers and innovators empowers graduates to change the world solve 21st-century challenges and reinvent the future.

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NYTechs Office of Information Technology Services seeks an IT Tech I ( Evening Shift) to provide on-site and online support for hardware software and audio-visual (AV) equipment; provide first and some second-tier support to resolve faculty staff and student technology issues via in-person phone online and email located at the Old Westbury campus.

Hours:

In Session: 11 a.m. 7 p.m. Monday-Thursday & 10 a.m. 6 p.m. Friday

Intersession: 11 a.m. 6 p.m. Monday-Friday

Responsibilities:

• Provide hands-on support for all NYIT-owned hardware software and AV equipment.
• Support the AV and technology needs of various events to include coordination set up break down streaming and planning; configure and support technology needed to conduct successful video conferencing and streaming services within classrooms conference rooms and auditoriums.
• Provide first and second-tier technical support; concisely and effectively document issues in supported ticketing system to facilitate resolution and maintain user satisfaction; provide solutions or escalate to appropriate teams and leadership as needed.
• Follow established knowledge articles processes and procedure documentation and utilize all available resources to accurately assess troubleshoot escalate and/or resolve client requests or incidents.
• Assist with the management of student workers/interns including scheduling hiring training supervision and performance management.
• Install maintain repair and upgrade hardware software peripherals and other New York Tech technology as needed.
• Serve as the escalation point for IT/AV related issues; provide solutions or escalate to appropriate teams and leadership as needed.
• Manage inventory tools and media necessary for the delivery of IT/AV support services.
• Provide excellent customer service to all members of the NYIT community via a variety of support methods (in-person telephone online and written communication) to achieve exceptional client satisfaction.
• Participate in various professional development opportunities to continually enhance skillsets and stay up-to-date with industry advancements while seeking new ideas and approaches to drive organizational improvement.
• Assist the ITS Help Desk during times of high call volume or emergencies.
• Other duties as needed by the department and defined by the supervisor.

• Bachelors degree in technical field and a minimum of one-year relevant experience; additional work experience may be considered in lieu of degree requirement.
• Intermediate understanding of the operation of current versions of Windows macOS and Microsoft Office 365; intermediate knowledge of PC and Apple hardware/configuration issues desired.
• Hands-on experience with a broad range of hardware software AV equipment and other electronics including AV control systems such as Extron or Crestron; ability to read/follow technical troubleshooting documentation as required.
• Demonstrated ability to effectively diagnose and resolve basic hardware/software issues; basic understanding of the inner workings of PCs and related hardware along with the ability to support and configure office productivity software such as MS Office virus protection software and email clients.
• Strong interpersonal skills including the ability to establish collaborative working relationships at all contact levels of the University and to communicate progress/challenges to appropriate personnel effectively including the ability to explain technical issues in a way that non-technical people may understand.
• Ability to work independently and as part of a team; ability to work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively.
• Must possess a high degree of proficiency and integrity relative to information security and data confidentiality.
• Demonstrated ability to work effectively with students faculty and staff from diverse backgrounds in support of a welcoming and inclusive environment.
• Team player with excellent consulting skills and a professional demeanor required.
• Able to physically move and install computers printers and peripherals in locations that may not have an elevator up to 50 lbs.
• Ability to work nights and weekends on an as-needed basis is required.

New York Institute of Technology offers numerous opportunities to enhance personal andprofessional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off holidays tuition remission and retirement plans with employer contributions.

New York Institute of Technology is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

In compliance with local legislation as well as to provide greater transparency to candidates the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position candidate experience/expertise education/training key skills geographic location internal peer equity as well as market organizational considerations and/or applicable collective bargaining agreement when extending an offer.