IT Technician Grand Canyon South Rim

Live. Work. Explore. as a part of our IT team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels 7 retail shops and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World Grand Canyon National Park is a place of remarkable beauty peace scenic grandeur and top-notch hospitality.

Were hiring an IT Technicianto Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:
The IT Technician provides direct support to the propertys end user community including desktop support end user application support network and security resolution phone support and timely response to IT support requests and tickets. Opportunities to work with management and colleagues on more sophisticated issues/projects. Server telecom and network maintenance tasks as needed and assigned.

The Details:
Position Type: Full-Time Year-Round
Pay: $20.95 per hour
Schedule: Typical schedule is 40 hours 5 days per week (may include weekends evenings and holidays)

Housing: Eligible fo a private bedroom in a shared apartment for $267.00 per month. This covers rent and basic utilities.

Why Grand Canyon South Rim
We are a welcoming community who work hard share a real passion for the environment and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection we are the primary authorized concessionaire at the Grand Canyon South Rim and proud stewards of the park.

Life at the South Rim:

• On-site employee meals (cafeteria-style)
• Free on-site laundry facility free shuttle service and Wi-Fi (limited bandwidth)
• A fast-paced exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical Dental Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center Fitness Equipment Computers and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsible for maintenance of computers and peripheral equipment throughout the property including but not limited to desktops laptops tablets point-of-sale printers monitors and payment terminals.
Checks Department support ticket queue frequently and assigns and completes IT helpdesk tickets throughout scheduled shifts.
Works alone and with colleagues in the day-to-day operation of the computer facilities and IT operations throughout the property.
Required to serve in an on-call duty rotation for after-hours/non-business hours support and to assist with coverage as needed.
Helps to ensure integrity of applications files documents backups and databases.
Keeps and maintains records and logs for various systems as required.
Assists with training of new IT Technicians as required.
May be assigned to act as primary technical contact for the property if and when IT Management is unavailable or off-property.
Assists colleagues and management with decisions on proper troubleshooting and corrective action procedures when needed.
Works with vendors and software and hardware support personnel as needed.
Installs and maintains desktop computers laptops printers phones point-of-sale peripherals and software as needed.
Works in conjunction with IT Management to maintain and troubleshoot network systems.
Other duties as assigned.

Desired Qualifications:
Proficiency and experience with technical troubleshooting of various systems.
Background in hospitality point-of-sale systems.
Experience with/understanding of Payment Card Industry (PCI-DSS) compliance requirements and standards.
Proficiency in Microsoft Office suite (Outlook Word Excel PowerPoint).
Experience with POTS and VoIP Telephone Systems and voicemail.
Functional knowledge of computer hardware and components.

Required Qualifications:
Must possess a valid Drivers License
Must be willing to convert to an AZ Drivers License within 90 days and comply with the Xanterra South Rim Company Vehicle Policy.
Must be at least 19 years old.

Physical Requirements include:

Frequently: Stand walk handle squat/kneel bend lift/carry up to 100lbs.

Occasionally: Sit reach climb crawl lift/carry over 100lbs push/pull up to 100lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.