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IT Technician

Job Location:

Bellevue, WA - USA

Yearly Salary: $ 68000 - 98000

Posted: 11 August 2026 (3 hours ago)

Application Deadline: 8 November 2026

Vacancies: 1 Vacancy

We are seeking an IT Technician to support a large growing healthcare network.

Key Responsibilities

Respond to inbound help desk calls tickets and emails from clinical and administrative staff
Provide first-level technical support for common IT issues including:
- Password resets and account lockouts
- EMR/EHR and healthcare application access issues
- VPN email and connectivity problems
- Basic software and hardware troubleshooting
Follow documented procedures knowledge base articles and internal support workflows
Accurately document incidents troubleshooting steps actions taken and resolutions in the ticketing system
Escalate complex technical issues to higher-level support application teams or IT leadership as needed
Provide professional patient and customer-focused support to users of varying technical skill levels
Maintain strict confidentiality and protect patient employee and organizational data in accordance with HIPAA and company policies
Support increased ticket and call volume during peak periods system updates and special projects
Assist with basic user account setup access changes and application support as needed

Required Qualifications

High school diploma or GED required
Active HIPAA compliance credential or training required
1 year of IT help desk service desk technical support or related experience preferred
Basic understanding of Windows email user accounts passwords VPN and common business applications
Strong verbal and written communication skills
Customer-first mindset with the ability to remain calm professional and helpful under pressure
Strong attention to detail and ability to accurately document support activity
Ability to handle confidential information with professionalism and discretion